Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Sienna Cruz

Summary

Knowledgeable retail worker with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Overview

3
3
years of professional experience

Work History

Cashier, Stocker, and Balloons

Party City
08.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Blowing up customers balloons after they were done paying for them, whether in person or online.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Hostess

Brickey Girl Tea Room
07.2021 - 05.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Cleaned tables, dishes, floor, and prepared tables for the upcoming day;
  • Completed food preparation if needed.

Education

Bachelor of Arts - Fashion Merchandising & Entrepreneurship Studies

Albright College
Reading, PA
05-2028

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Cash register operation
  • Product knowledge
  • Conflict resolution
  • Merchandise restocking
  • Refund handling
  • Retail merchandising
  • Clear communication

Interests

  • A signed Model for Barbizon Chic;
  • Has participated in Miss Teen Pennsylvania;
  • Has walked a runway show for Atlantic City Fashion Week
  • Plans on becoming a well-known fashion stylist

Timeline

Cashier, Stocker, and Balloons

Party City
08.2022 - Current

Hostess

Brickey Girl Tea Room
07.2021 - 05.2022

Bachelor of Arts - Fashion Merchandising & Entrepreneurship Studies

Albright College

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Sienna Cruz