Sienna Fitzhugh
San Diego,CA
Summary
I am a detail-oriented team player with hardworking, positive demeanor and proven skills in establishing excellent relations with clients and colleagues. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front Desk Customer Service Representative
All Lines Dealer Services
03.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed and updated databases to handle customer data.
- Facilitated smooth interdepartmental communication regarding guest needs or concerns, fostering a collaborative work environment among staff members.
- Continuously sought opportunities for personal growth and development within the role, attending relevant training sessions and staying informed on industry best practices.
- Improved overall operational efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
Assistant Store Manager
Plato's Closet
09.2019 - 02.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
High School Diploma -
El Capitan High School
Lakeside, CA06.2020
Skills
- Professionalism and Courtesy
- Administrative and Office Support
- Customer service excellence
- Work and Task Prioritization
- Microsoft Office (Excel & Word)
- Problem Resolution
- Data entry proficiency
- Team Collaboration
- Organizational Skills
- Stress Tolerance
- Attention to Detail
Timeline
Front Desk Customer Service Representative
All Lines Dealer Services
03.2022 - Current
Assistant Store Manager
Plato's Closet
09.2019 - 02.2022
High School Diploma -
El Capitan High School
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