Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Sienna Golden

Simsbury,CT

Summary

A highly organized patient coordinator with two years of experience and five years of customer service experience. Excellent communication and interpersonal skills. Proven ability to work in both team and independent settings.

Overview

6
6
years of professional experience

Work History

Patient Services Coordinator

Duncaster-Outpatient Rehab
01.2023 - Current
  • Registered patients using EMR systems MatrixCare and NetHealth, ensuring accurate documentation.
  • Verified insurance coverage and obtained prior authorization when necessary.
  • Scheduled and confirmed weekly appointments for physical therapy, occupational therapy, and speech therapy.
  • Entered ICD-10 and CPT codes into MatrixCare and NetHealth to facilitate accurate billing.
  • Managed membership billing for fitness program through Mindbody software.
  • Collected copayments from patients to streamline payment processes.
  • Developed detailed spreadsheets for tracking referrals and authorization information.

Administrative Support

Duncaster-Assisted Living
01.2020 - 01.2023
  • Assisted with bi-weekly payroll for 65+ employees using ADP.
  • Assisted with scheduling CNAs and nurses for assisted living and the memory care unit.
  • Calculated billable hours for care, and entered totals into spreadsheets.

Receptionist

Duncaster-Retirement Community
, CT
01.2019 - 01.2023
  • Screened calls from residents and the public.
  • Greeted, screened, and directed visitors to the correct area.
  • Sorted incoming mail, medications, and packages.
  • Dispatched and communicated with drivers to pick up or drop off residents for medical appointments.
  • Checked the motion sensor daily using the Arial program and the resident census.

Education

High school diploma -

TheAmerican School

Skills

  • Microsoft Office
  • Customer service
  • EMR management
  • Computer literacy
  • Data entry
  • Strong organizational skills
  • Team collaboration
  • Time management
  • Appointment scheduling

Hobbies and Interests

  • Photography
  • Traveling
  • Crocheting
  • Hiking

References

References available upon request.

Timeline

Patient Services Coordinator

Duncaster-Outpatient Rehab
01.2023 - Current

Administrative Support

Duncaster-Assisted Living
01.2020 - 01.2023

Receptionist

Duncaster-Retirement Community
01.2019 - 01.2023

High school diploma -

TheAmerican School

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Sienna Golden