Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sienna Graczyk

Hooksett

Summary

Experienced customer service representative and with over ten years of experience. Detailed oriented, multi-tasked, hard working employee looking to dedicate my time to a company that I can effectively use my skills and create future experience. Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

10
10
years of professional experience

Work History

Office Manager

Sheepdog Enterprises
07.2024 - Current
  • Oversaw daily office operations, ensuring efficiency and organization across departments.
  • Developed and implemented office policies to improve workflow and productivity.
  • Coordinated scheduling for executives, maintaining calendar integrity and prioritizing tasks.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, overseeing application and onboarding new employees to promote a seamless integration into the team dynamic.
  • Completed weekly payroll for employees and tracked specific job hours on trackers.

Patient Care Coordinator

Concord Orthopedics
08.2023 - Current
  • Call center position focused on patient care, answering phone calls, scheduling appointments, and providing support for patient's requests
  • Entering and confirming patient demographics and checking patients’ insurance eligibility
  • Review provider schedules 2-3 weeks in advance to ensure appropriate appointment types and all necessary records have been received
  • Preparing and processing paperwork for patients upcoming surgery including disability and FMLA paperwork and handicap placard paperwork
  • Processing incoming documents for referrals for appointments, laboratory results and medical records
  • Timely response to patient and provider messages

Manager

Londonderry Giovanni's
11.2015 - 10.2024
  • Manage restaurant and employees
  • Ensure employees complete tasks in an effective timely fashion
  • Ensure restaurant is closed effectively at the end of each shift
  • Take care of customers they may need extra assistance with food orders
  • Promote excellent customer service skills

LNA

Mount Caramel
11.2018 - 06.2019
  • Provide direct care to residents as assigned
  • Follows facility procedures related to control of equipment and supplies.
  • Assists residents with meals or feeds residents.
  • Weighs residents and takes vital signs as assigned.

Education

Bachelor’s - Business Administration: Healthcare

SNHU
Manchester
05.2023

Skills

  • Excellent customer service
  • Proficient computer skills
  • Effective written and verbal communication
  • Multi-tasking abilities
  • Ability to work in a face paced environment
  • Administrative experience
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Mail handling

References

Owner, Teddy Alexandrou from Londonderry Giovanni’s

781-913-1836

Supervisor, Taylor Bruno from Concord Orthopedics

603-224-3368

Personal Reference, Katlin Lind from North Atlantic States Regional Council of Carpenters 603-421-4078

Timeline

Office Manager

Sheepdog Enterprises
07.2024 - Current

Patient Care Coordinator

Concord Orthopedics
08.2023 - Current

LNA

Mount Caramel
11.2018 - 06.2019

Manager

Londonderry Giovanni's
11.2015 - 10.2024

Bachelor’s - Business Administration: Healthcare

SNHU

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