Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sienna Hendrickson

Normal,IL

Summary

Experienced Operations Manager with 12 years of expertise in planning and problem-solving. Skilled in improving business plans and day-to-day activities. Results-driven and resilient in developing teams, leading to enhanced processes and increased productivity. Possess a solid understanding of industry trends and excel in communication. Effective at identifying areas for improvement and implementing strategic changes. Seeking opportunities in the Madison/Janesville WI area to bring my expertise to a new challenge.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager

Candlewood Suites
10.2023 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Create and implement employee action plans to improve performance and accountability
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Operations Manager

Comfort Suites
08.2019 - 10.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, on-boarding and training of new hires to fulfill business requirements.
  • Handled staff training initiatives aimed at elevating the workforce to meet dynamic industry demands.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Lead Caterer / Banquet and Event Coordinator

SECRET RECIPES INC / 5FLAVORS CATERING
08.2012 - 10.2020
  • Supervise staff of up to 25 people per event; delegate tasks and job duties to make sure event is set up on time and run smoothly
  • Train new employees
  • Facility event coordinator for The State House Inn Ballroom and The Abraham Lincoln Presidential Museum and Library
  • Operate on a strict timeline, with extreme attention to detail
  • Enhanced client satisfaction by providing exceptional catering services for various events.
  • Developed strong relationships with clients through consistent communication before, during, and after their events.
  • Contact previous clients as well as prospective clients to obtain sales
  • Answer multi line phone system, transfer calls, and respond to emails in a timely and professional manner
  • Prepare all documents pertaining to events; proposals, reservations, contracts, invoices, menus, BEOs, pull sheets
  • Adapted quickly to last-minute changes in guest counts or dietary restrictions, ensuring smooth execution of events despite challenges.

FRONT OFFICE MANAGER / SALES MANAGER

COMFORT INN & SUITES
05.2017 - 06.2019
  • Hiring and training manager for 3 departments
  • Ensure the front desk provides a professional and friendly service for guests
  • Evaluate the performance of each front office employee
  • Re-trains if necessary
  • Arranging staff scheduling and manage payroll
  • Send direct bill invoices and collect payments
  • Process 3rd party electronic fund transfers
  • Apply franchise credits
  • Handle complaints and respond to online reviews and surveys
  • Monitor stock and order supplies - daily, weekly, and biweekly inventory/orders
  • Handle and negotiate all group block reservations and contracts, Local Negotiated Corporate Rates, and meeting room rental sales
  • Expanded clientele by nearly 25 companies by community prospecting
  • Review night audit daily

ASSISTANT DIRECTOR OF CATERING

CELEBRATIONS CATERING
06.2015 - 05.2016
  • On site event coordinator for all events
  • Manage all aspects of the event; set up, execution, and clean up
  • Operate on a strict detailed timeline with ease
  • Maintain adequate levels of catering supplies
  • Take bi-weekly inventory and place supply order online, or call in specialty items
  • Pursue new business clients by calling and doing in person visits
  • Prepare proposals, contracts and invoices for clients
  • Handle private tastings with up to 8 people; Negotiate menu, pricing, number of guests, timeline, dates to set definite details, etc
  • Set up display and promote business at area bridal expos, event expos and conventions

ADMINISTRATIVE ASSISTANT

COLDWELL BANKER HONIG BELL
06.2013 - 07.2014
  • Perform secretarial duties; answer phones, forward calls, respond to emails, sort and send mail, file paperwork, schedule showings
  • Proofread and verify classified documents for accuracy and completeness
  • Construct monthly magazine and newspaper ads
  • Handle billing, invoice, and payment related to ads; costs are distributed to individual agents then collected and sent in for full payment to allocated company
  • Compile information on new listings and enter into MLS system
  • Update information on current listings
  • Conduct weekly audit of all bank accounts
  • Handle escrow payments and electronic check deposits
  • Process new sale contracts, escrow paperwork, inspection paperwork, and drop sales

Education

DIPLOMA -

GLENWOOD HIGH SCHOOL
Chatham, IL
06.2013

Skills

  • Strong ability to multitask
  • Adapt quickly; eager to learn, self motivated
  • Customer relationship management
  • Schedule management
  • Performance management and evaluations
  • Invoice processing
  • Customer relations specialist
  • Operations management
  • Problem-solving
  • Team leadership

Accomplishments

  • Promoted to management after 5 months with the company.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Management company sought me out, during sale - to transfer me to another property.
  • Reduced accounts receivable nearly $500,000 within 2 months by properly billing and consistent correspondence regarding payment

Certification

  • Basset Certification, 2019-2022
  • Illinois Food Handlers License, expired, 12/01/18, Can renew upon request
  • First Aid Certification
  • CPR/AED Certification

Timeline

Operations Manager

Candlewood Suites
10.2023 - Current

Operations Manager

Comfort Suites
08.2019 - 10.2023

FRONT OFFICE MANAGER / SALES MANAGER

COMFORT INN & SUITES
05.2017 - 06.2019

ASSISTANT DIRECTOR OF CATERING

CELEBRATIONS CATERING
06.2015 - 05.2016

ADMINISTRATIVE ASSISTANT

COLDWELL BANKER HONIG BELL
06.2013 - 07.2014

Lead Caterer / Banquet and Event Coordinator

SECRET RECIPES INC / 5FLAVORS CATERING
08.2012 - 10.2020

DIPLOMA -

GLENWOOD HIGH SCHOOL

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Sienna Hendrickson