Sienna Lamon
Athens,AL
Summary
Dynamic professional with extensive experience as a Permit Coordinator at the City of Athens, excelling in financial record management and critical problem-solving. Proven ability to enhance operational efficiency and foster teamwork, while maintaining meticulous attention to detail. Adept at successfully managing multiple projects with strict deadlines and delivering superior customer service in fast-paced environments. Eager to grow and develop professionally while contributing fresh ideas combined with a strong worth ethic and practical knowledge.
Overview
10
10
years of professional experience
Work History
Permit Coordinator
City of Athens
02.2023 - 01.2024
- Stayed up-to-date on Alabama laws and licensing requirements to complete accurate and efficient reviews.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Issued public notification of official activities or meetings.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Gained strong leadership skills by managing projects from start to finish.
- Performed routine data entry or document management.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Administrative Assistant
Murphy Homes
02.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Performed research to collect and record industry data.
- Maintained inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Office Manager
Insanity Complex
02.2014 - 05.2018
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Completed weekly payroll for all employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Worked with manager and supervisor to plan and coordinate employee schedules.
Education
Bachelor of Science - Behavioral Sciences
Athens State University
Athens, Alabama, AL05-2017
Associate of Science - General Studies
Calhoun Community College
Tanner, AL12-2014
High School Diploma -
East Limestone High School
Athens, AL05-2012
Skills
- Effective time & simultaneous task management
- Thorough documentation review
- Teamwork & collaboration
- Financial record management & book-keeping
- Adaptability & critical problem-solving
- Attention to detail
- Technical proficiency
- Records management
- Typing 60 wpm
- Scheduling appointments & inspections
- Superior customer service
Languages
Spanish
Limited Working
Timeline
Permit Coordinator
City of Athens
02.2023 - 01.2024
Administrative Assistant
Murphy Homes
02.2019 - 04.2020
Office Manager
Insanity Complex
02.2014 - 05.2018
Bachelor of Science - Behavioral Sciences
Athens State University
Associate of Science - General Studies
Calhoun Community College
High School Diploma -
East Limestone High School