SIENNA LLORENS
Santa Barbara,CA
Summary
Experienced professional with a background in luxury retail and five-star hospitality, skilled in delivering exceptional guest experiences through effective communication and team management. Proven ability to oversee operations and build trust with business partners, ensuring seamless workplace functions.
Overview
5
5
years of professional experience
Work History
Lead Host
Caruso's at the Rosewood Miramar Beach Hotel
Montecito, CA
08.2025 - Current
- Creating personable dining experiences for guests in a luxury, upscale, fine dining environment.
- Coordinating with Sommelier and Maitre'd to always ensure excellence and memorable moments. Assuring a positive guest response.
- Supervision and training of host/hostess team in luxury, upscale, fine dining hospitality standards. VIP/Celebrity guest recognition and proper protocols.
- Taught conflict resolution and de-escalation techniques, ensuring optimal table turnover and enhancing guest satisfaction.
- Oversaw daily operations to ensure adherence to hospitality standards.
- Managed multiple tasks to uphold service quality and streamline operations.
Clerical Assistant
SBCC Student Health and Wellness
Santa Barbara, CA
11.2024 - 10.2025
- Coordinated high-volume scheduling and front-desk operations for medical and mental health services, ensuring smooth clinic workflow.
- Managed appointment scheduling for student health services and wellness programs.
- Managed and maintained accurate medical and mental health records through data entry, filing, and documentation, ensuring compliance with confidentiality and privacy regulations.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Welcomed visitors and customers at the front desk with a friendly demeanor.
Nanny and Personal Assistant
Private Household
Manhattan Beach, CA
06.2021 - 08.2024
- Managed full-time childcare, overseeing daily routines including meals, naps, hygiene, school transportation, homework assistance, and enrichment activities. While maintaining consistent communication with parents.
- Supervised daily activities to ensure children's safety and foster nurturing home environment.
- Planned and executed engaging educational and recreational activities, fostering children's development and interests.
- Implemented structured daily routines, enhancing children's sense of stability and predictability.
- Transported children to school, extracurricular activities, and appointments.
- Executed household support tasks including scheduling appointments, coordinating travel, running errands, and organizing documents to streamline household operations.
- Ran errands to assist with daily tasks, allowing employer to concentrate on higher-priority responsibilities.
- Maintained confidentiality and privacy of all family matters and information.
Shift Lead and Keyholder
Luxury Women's Retail Store Khaliki (South Bay Locations)
South Bay, Florida
07.2021 - 08.2023
- Oversaw store operations during shifts, executed opening and closing procedures, handled cash transactions, reconciled registers, ensured compliance with company policies and safety standards for operational integrity.
- Managed inventory and product displays across multiple stores, maintaining optimal stock levels and adhering to visual merchandising standards for enhanced customer experience.
- Assisted customers with inquiries, providing personalized shopping experiences that fostered customer loyalty.
Education
Associate of Arts - Communications
Santa Barbara City College
Santa Barbara, CASkills
- Restaurant management
- Guest relations
- Team management
- Staff training
- Effective communication
- Conflict resolution
- Multi-tasking skills
- Leadership skills
- Organizational skills
- Spanish language proficiency
- Technology proficiency
- Digital marketing
Leadership Experience
Head of Communications, Mira Costa Cheer (nationally recognized), Manhattan Beach, CA, 08/01/21, 03/01/24, Managed the team's social media accounts by creating and posting content, sharing updates, and promoting events to boost engagement and team visibility., Coordinated communication across digital platforms, ensuring timely updates on schedules, events, and achievements for athletes, families, and the community.
Languages
Spanish
Professional
Affiliations
Cheerleader Mira Costa State and National Team 2021-2024
Accomplishments
Saludatorian Speech Mira Costa High School 2023
Timeline
Lead Host
Caruso's at the Rosewood Miramar Beach Hotel
08.2025 - Current
Clerical Assistant
SBCC Student Health and Wellness
11.2024 - 10.2025
Shift Lead and Keyholder
Luxury Women's Retail Store Khaliki (South Bay Locations)
07.2021 - 08.2023
Nanny and Personal Assistant
Private Household
06.2021 - 08.2024
Associate of Arts - Communications
Santa Barbara City College