Sienna Maafala
Kapolei,HI
Summary
Self-driven housekeeping room attendant seeking to leverage several years of employment in the hospitality industry. Offering excellent team management and training skills. Knowledgeable with the safe usage of cleaning materials.
Overview
4
4
years of professional experience
Work History
Public Area Attendant
Hilton Grand Vacations Club
10.2024 - 11.2024
- Maintained hotel public areas sparkling clean, sanitary, secure and inviting to guests, with focus on lobby, restrooms, business center, front desk and elevator
- Checked and replenished amenities in guest rooms and common areas.
- Inspected furniture for damage or wear and tear.
- Removed trash from waste receptacles on a regular basis.
- Sanitized surfaces throughout the hotel with disinfectant spray or wipes.
Housekeeping Room Attendant
Hilton Grand Vacations Club
10.2024 - 11.2024
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Communicated with customers about requests for additional supplies or cleaning services.
Senior Call Center Representative
Bank of Hawaii
03.2022 - 10.2024
- Coordinated customer service operations and provided technical support to callers.
- Provided timely resolutions to customer inquiries, complaints, and issues.
- Assisted with the deployment of new applications and updates to existing applications.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Offered resolutions to de-escalate calls and solve customer issues.
Online Grocery Associate
Walmart
02.2021 - 02.2022
- Provided training and support for new employees joining the company's online grocery team.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Scanned items when pulling from shelves to update system stock information.
Education
High School Diploma -
Kapolei High School
Kapolei, HI05-2021
Skills
- Window Cleaning
- Guest Relations
- Dusting furniture
- Vacuuming and sweeping
- Customer Service
- Resolving issues
- Technical Troubleshooting
- Dependable and Responsible
- Excellent Communication
- Organization and Time Management
- Barcode scanning
- Shelf Stocking
- Heavy Lifting
Timeline
Public Area Attendant
Hilton Grand Vacations Club
10.2024 - 11.2024
Housekeeping Room Attendant
Hilton Grand Vacations Club
10.2024 - 11.2024
Senior Call Center Representative
Bank of Hawaii
03.2022 - 10.2024
Online Grocery Associate
Walmart
02.2021 - 02.2022
High School Diploma -
Kapolei High School