Sienna Scaglione
Douglassville,PA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
Austin's Restaurant & Bar
05.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hostess
Austin's Restaurant & Bar
07.2021 - 05.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Time management & Multi-tasking
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Science - Secondary Biology Education
Syracuse University
Syracuse, NY05.2026
High School Diploma -
Daniel Boone Area School District
Birdsboro, PA06.2022
Skills
- Ordering Procedures
- Seating Assignment Preparation
- Table Setting Arrangements
- Table Bussing
- Accurate Money Handling
- Communication Skills
Watching football, working out, sports oriented, loves to read and learn
I am an avid sports enthusiast who loves to watch the Baltimore Ravens every weekend, and I engage in Fantasy football. I love playing sports, especially volleyball and All-Star competitive cheerleading. In my free time, I love to work out and sit down to read a good book. I am always looking to learn new thing to better expand my horizons.
Timeline
Waitress
Austin's Restaurant & Bar
05.2023 - Current
Hostess
Austin's Restaurant & Bar
07.2021 - 05.2023
Bachelor of Science - Secondary Biology Education
Syracuse University
High School Diploma -
Daniel Boone Area School District
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