Sienna Schlenker
Portland,OR
Summary
Proactive and dynamic, excelled at Pizza Schmizza Pub & Grub by mastering POS operations and elevating guest experiences through exceptional service. Demonstrated unparalleled multitasking abilities and team collaboration, significantly enhancing customer satisfaction and sales. Expert in cash handling and fostering positive guest relations, consistently surpassing performance goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Stable Hand
Savin Hill Farm
Newberg, OR
09.2024 - Current
- Maintained clean stables for optimal horse health and safety standards.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Supported trainers during riding lessons, providing assistance in handling horses and maintaining equipment.
- Participated in horse shows and competitions as part of team support, preparing horses for events and assisting during performances.
Server
Pizza Schmizza Pub & Grub
Hillsboro, OR
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Crew Member
Wendy's
Hillsboro, OR
01.2022 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Health Sciences And Ceramics Pathways
Liberty High School
Hillsboro, ORSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Team collaboration
- Quality control
- Guest relations management
- POS operation
- Positive guest interactions
- Animal care
- Horse handling
- Stable maintenance
Certification
Oregon Liquor and Cannabis Commission Permit
Timeline
Stable Hand
Savin Hill Farm
09.2024 - Current
Server
Pizza Schmizza Pub & Grub
07.2023 - Current
Crew Member
Wendy's
01.2022 - 07.2023
Health Sciences And Ceramics Pathways
Liberty High School