Ruby Cesar
Tucson,AZ
Summary
Offering warm and engaging personality, well-suited for creating welcoming environment. Brings ability to quickly learn essential customer service techniques and effectively manage guest interactions. Ready to use and develop communication and customer service skills.
Overview
12
12
years of professional experience
Work History
Social Media Moderator
Alorica
07.2025 - 09.2025
- Monitored user-generated content to ensure adherence to community guidelines and brand standards.
- Engaged with users by responding to inquiries, comments, and concerns in a timely manner.
- Collaborated with marketing teams to develop strategies for audience engagement and growth.
- Analyzed social media metrics to inform content adjustments and improve user experience.
Night Auditor
The Alice Hotel
01.2025 - 07.2025
- Conduct nightly audits of financial transactions to ensure accuracy and compliance.
- Prepare detailed reports summarizing daily revenue, occupancy rates, and guest statistics.
- Oversee front desk operations during night shifts, managing guest check-ins and inquiries.
- Implement streamlined processes for cash handling and reconciliation procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Social media moderator
Alorica
10.2022 - 10.2023
- Review content (video, image, text) and conduct quality control, ensuring the content complies with local policies and regulations
- Became and remain knowledgeable about online community's standards
Warehouse Associate
Target Distribution Center
06.2021 - 10.2022
- Demanded physical ability to lift heavy packages.
- Picked and packed orders for customers.
- Proper packing, labeling and tagging of the inventory in the warehouse due to be shipped.
- Prepped items to be picked for customer orders
- Worked in a safely timely manner
Customer Retention Specialist
VXI Global Solutions
01.2020 - 12.2021
- Demonstrate a strong ability to analyze and solve problems regarding billing, service delinquent and account balance.
- Diffuse the irate customer situation by utilizing strong listening skills and probing techniques.
- Met every goal consistently including call efficiency, customer satisfaction surveys and revenue retained from potentially disconnecting customers.
Leasing Consultant
Monarch Investment
01.2019 - 08.2019
- Managed front desk of 200 unit apartment complex.
- Used multiple site software for reports on leasing and availability as well as work orders.
- Outreach marketing creating flyers, online ads and distributing information to prospective tenants and vendors.
- Notified applicant once they are approved and scheduled the lease signing and Move-in inspection.
- Resolved resident concerns or complaints.
- Maintained community pre-leased and occupancy rates over 90%
- Worked with maintenance staff to ensure all work requests and make ready were completed
Assistant Manager
The Children's Place
05.2013 - 11.2017
- Assist store manager to manage and develop a team of 10 + sales associates in a high volume retail store.
- Opening and closing duties including cleaning, opening and closing registers and being in charge of the store safe and exchanging money in the registers were a vital portion of the job, along with expected superior customer service abilities.
- Responsible for setting daily sales goals for associates, resolving conflicts with both associates and customers, and completing tasks to run 3 registers, including daily bank deposits.
Assistant Manager
Tuesday Morning
06.2017 - 09.2017
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Unloaded trucks, stocked shelves and carried merchandise out on the sales floor.
- Marked clearance products with updated price tags
- Opened and closed stored
Education
High School Diploma -
Flowing Wells
Skills
- Customer support
- Social media analytics
- Community management
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Technical support
Timeline
Social Media Moderator
Alorica
07.2025 - 09.2025
Night Auditor
The Alice Hotel
01.2025 - 07.2025
Social media moderator
Alorica
10.2022 - 10.2023
Warehouse Associate
Target Distribution Center
06.2021 - 10.2022
Customer Retention Specialist
VXI Global Solutions
01.2020 - 12.2021
Leasing Consultant
Monarch Investment
01.2019 - 08.2019
Assistant Manager
Tuesday Morning
06.2017 - 09.2017
Assistant Manager
The Children's Place
05.2013 - 11.2017
High School Diploma -
Flowing Wells