Sienna Thornhill

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Operated POS terminals to input orders, split bills and calculate totals.
• Conducted regular inventory checks to maintain adequate levels of necessary supplies.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Responded efficiently to guest inquiries and complaints in a professional manner.

• Prepared alcoholic and non-alcoholic beverages according to recipe standards to 200+ customers a night
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Upsold customers from shelf to premium brands to help boost sales.

Converted first-time customers to returning customers and increased customer return rates significantly through friendly, reliable, accurate, and charismatic service.

Prepared drink orders and performed full-service bar preparation duties.

Submitted customer orders to the kitchen using the restaurant's point-of-sale system.

Practiced proper food and beverage handling techniques in accordance with company policy, as well as local, state, and federal regulations.

Expert user both with various frontend and backend POS Sales systems, including Toast, Upserve, and Pixel-Point.