Sienna Tomkins
London,United Kingdom
Summary
Accomplished professional with expertise in food and beverage management, adept at utilising POS systems and ordering platforms to enhance guest satisfaction. Demonstrates strong skills in team management, catering events, and efficiently handling customer orders. Committed to delivering exceptional service by greeting and seating guests with a focus on detail-oriented operations.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Assistant manager
Nine Elms Tavern - Youngs&Co
London
2024.11 - Current
- Created a positive work environment, resulting in higher employee morale.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Improved customer service by implementing new procedures and protocols.
- Collaborated with other hospitality staff members for improved team performance.
Bar Supervisor
The Waterside, Youngs & Co
London
2023.03 - 2025.03
- Maintained high standards of cleanliness and safety within the bar area
- Interacted with guests in a professional manner at all times
- Delivered exceptional customer service by tending to guest needs
Event supervisor
BEnugo
London
2024.02 - 2024.11
- Improved team efficiency through the implementation of effective communication channels.
- Conducted post-event evaluations to identify areas for future improvement.
- Fostered a positive work environment within the team, enhancing overall productivity levels at events.
- Created agendas for multi-day conferences, delivering comprehensive attendee experience.
Gaming Supervisor
The Sands Hotel
Narrabeen
2022.02 - 2023.02
- Watched for evidence of internal cooperation in fraudulent activities, inspecting gaming equipment and employee comportment for irregularities
- Responded with care to customer concerns to leave each customer satisfied and build reputation of service
Customer Service Member
Fitness First
Mona Vale
2021.12 - 2022.02
- Provided excellent customer service to all attendees throughout the event lifecycle
- Developed community reputation through commitment to customer satisfaction and strong client relationships
Service Representative
Pittwater RSL
2020.09 - 2021.12
- Provided primary customer support to internal and external customers
- Communicated with vendors regarding backorder availability, future inventory and special orders
Gaming Attendant
ParkHouse
Mona Vale
2020.03 - 2020.06
- Replenished game counter with rewards of different ticket values and merchandised products to excite guests
- Kept game room and other attraction areas clean for customer use
Education
Certificate IV - Business
TAFE NSW
Sydney 2018.09 - 2019.09
High School Diploma -
Pittwater High School
Sydney 2018.09 - 2019.09
Skills
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Catering Events
- Customer Orders
- Team Management
- Food and Beverage Management
- Guest Satisfaction
- Greeting and Seating Guests
Custom
Youth Mobility Visa (UK), 02/01/23, 02/01/26
Timeline
Assistant manager
Nine Elms Tavern - Youngs&Co
2024.11 - Current
Event supervisor
BEnugo
2024.02 - 2024.11
Bar Supervisor
The Waterside, Youngs & Co
2023.03 - 2025.03
Gaming Supervisor
The Sands Hotel
2022.02 - 2023.02
Customer Service Member
Fitness First
2021.12 - 2022.02
Service Representative
Pittwater RSL
2020.09 - 2021.12
Gaming Attendant
ParkHouse
2020.03 - 2020.06
Certificate IV - Business
TAFE NSW
2018.09 - 2019.09
High School Diploma -
Pittwater High School
2018.09 - 2019.09