Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sienna Wells

Buckeye,Arizona

Summary

Resourceful Accounting Assistant with experience in financial reporting, data entry, accounts payable/receivable, and bookkeeping. Proficient in utilizing accounting software and creating accurate financial reports. Possesses strong analytical and organizational skills. Talented accounting professional with extensive experience in finance and accounting. Highly organized, detail-oriented and results-driven professional, adept at managing multiple projects and tasks simultaneously. Experienced in handling accounting duties such as data entry, processing invoices, and reconciling accounts. Skilled in utilizing accounting software to improve workflow and accuracy. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

4
4
years of professional experience

Work History

Collections Account Manager

Seen Finance
06.2024 - Current
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.

ACCOUNTS ASSISTANT

Discover Financial Services
11.2022 - 02.2024
  • Handled customer inquiries related to account balances or payments
  • Handled customer inquiries on fees and adjustments
  • Handled customer inquiries on card replacements
  • Handled customer inquiries on balance transfers and APR
  • Handled customer inquiries on declined transactions and billing

CALL CENTER AGENT

Ancora Education
05.2021 - 08.2022
  • Handled student inquiries on classes/ Enrollment
  • Handled outbound calls for students interested in college
  • Handled data sheets with formulas

CONTACT CENTER AGENT

Veyo
10.2020 - 05.2021
  • Took inbound calls from medicare/medicaid members regarding transportation
  • Booked transportation for members to get to and from medical appointments

Education

MASTER OF ARTS (M.A.) - PSYCHOLOGY

University of Phoenix
06.2025

BACHELOR OF ARTS (B.A.) - BUSINESS

University of Phoenix
06.2023

HIGH SCHOOL DIPLOMA -

Valiant Academy
06.2019

Skills

  • Statutory Accounts Preparation
  • Business Controls
  • Payment Reconciliation
  • Collecting Information
  • Payment Processing
  • Maintenance Requirements
  • Bookkeeping Procedures
  • Budget Forecasting
  • Statement Billings
  • Financial Operation

Timeline

Collections Account Manager

Seen Finance
06.2024 - Current

ACCOUNTS ASSISTANT

Discover Financial Services
11.2022 - 02.2024

CALL CENTER AGENT

Ancora Education
05.2021 - 08.2022

CONTACT CENTER AGENT

Veyo
10.2020 - 05.2021

MASTER OF ARTS (M.A.) - PSYCHOLOGY

University of Phoenix

BACHELOR OF ARTS (B.A.) - BUSINESS

University of Phoenix

HIGH SCHOOL DIPLOMA -

Valiant Academy
Sienna Wells