Siennika C. Pryor-Winters
Menifee,CA
Summary
Seasoned Administrator focused on business and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings 25 years of progressive business experience the Funeral and Cemetery industry.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
Work History
District Secretary/Cemetery Assistant
Orange County Cemetery District
08.2024 - Current
- Enhanced district communication by developing and distributing informative newsletters, memos, and meeting agendas.
- Facilitated smooth board meetings by preparing detailed agendas, coordinating schedules, and providing support materials.
- Managed sensitive information with discretion, ensuring confidentiality in all aspects of district administration.
- Maintained accurate records of district policies, procedures, and guidelines for easy access during decision-making processes.
- Demonstrated strong multitasking abilities by managing competing priorities effectively, ensuring that essential tasks were completed accurately and on schedule.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with families, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between funeral homes and next of kin to maintained effective lines of communication.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
Administrative Cemetery Specialist
Houston National Cemetery
1 2023 - 8 2024
- Assist the Cemetery Director with the overall day-to-day operations of the cemetery to include overseeing the interment schedule, preparation and closing of all graves, placement of temporary and permanent markers, and maintenance of all graves.
- Investigate issues and provided knowledgeable responses to resolve customer concerns for burial eligibility.
- Create documents, reports and spreadsheets detailing program information.
- Assist the Administrator executes the approved annual financial plan for the cemetery.
- Check Weblogic information for eligibility with Cemetery guidelines.
- Assist in administrative operations of the cemetery to include verifying complex eligibility issues prior to interment and making arrangements for committal services.
- Participate in outreach programs to promote the cemetery and raise Veterans' awareness of VA burial benefits.
outreach activities to promote the cemetery and raise Veterans' awareness of VA burial benefits. - Communicate clearly with families, funeral home directors and military honors through written and digital correspondence.
- Manage information flow on behalf of the Cemetery Director using digital organizational systems.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Complete interment logs for management review and preparation of recurring and special reports.
- Schedule conference rooms, prepared agendas, and maintain calendars to prepare for meetings and events for the Director.
- Proofread and edit documents for accuracy and grammar for the Administrative Director.
- Train employees on office policies and procedures.
- Order and distribute office supplies while adhering to fixed office budget.
Program Support Specialist
Houston National Cemetery
12.2021 - 01.2023
- Maintained positive customer relations and coordinate with Cemetery Administrative Specialists to properly handle requests and questions.
- Determined eligibility for burial and continuation of reserved grave sites determination of legality.
- Prepared reports for Cemetery Administrators use.
- Performed clerical office automation and typing duties in support of administration.
- Provided information to eligible family members of Veterans regarding any memorial benefits they may be eligible to receive.
- Acted as liaison between families and funeral homes when problems may arise.
- Greeted cemetery guests and coordinate proper lane location for service processions.
- Performed clerical office automation and typing duties in support of administration.
- Provided administrative support to Administrative Officer and/or Cemetery Administrator in planning and administering cemetery operations.
- Performed public outreach as needed.
- Ensured required reports are completed accurately and timely.
- Provided families and visitors grave locations and guide them into appropriate locations for services.
- Certified completion of BOSS training.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Corresponded with families through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer inquiries and schedule burials.
Cemetery Administrative Specialist
South Florida National Cemetery
09.2021 - 12.2021
- Provided specialized and general clerical assistance to office of South Florida National Cemetery.
- Performed general clerical support in office with copying, filing, routine and non-routine office functions such as preparing documents and correspondence, sorting, copying, and filing.
- Performed general clerical support in office with copying, filing, routine and non-routine office functions such as preparing documents and correspondence, sorting, copying, and filing.
- Prepared reports for Cemetery Administrators use.
- Represented South Florida National Cemetery meeting funeral directors, families and honor guard members who are attending committal services or burials at Cemetery.
- Provided information to bereaved family members concerning gravesite and marker information.
- Retrieved gravesite information from KIOSK or BOSS (electronic burial register) in assisting families locating loved ones' gravesites.
- Maintained control of traffic to cemetery, directing funeral corteges so as to keep all family members together, accompanying families to committal shelters and gravesites, providing veteran burial benefit information to family members and visitors, answering general questions of family and visitors, assisting visitors and family members locating gravesites.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Accounting Bookkeeper
Gary Panoch Funeral Home
09.2020 - 12.2021
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reviewed and processed client electronic payments and check deposits.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Diminished financial discrepancies and managed monetary transactions.
- Reviewed accounts, resolved coding areas and tracked recurring expenses for accrual entry.
- Contributed to development of office operations manual and improved accounting procedures by implementing accounting databases and software.
- Matched purchase orders with invoices and recorded necessary information.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Created plans to remedy financial discrepancies and reconcile issues with records.
- Supported operations by communicating with customers, filing documents and managing data.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Maintained and processed invoices, deposits and money logs.
- Planned emergency procedures to save time for introducing special projects.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Filed Death Certificates through EDRS.
Funeral Arranger
Greenwood Memorial Park And Mortuary
10.2019 - 06.2020
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Drafted and published obituaries on behalf of families served.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Secured and filed burial permits and made funeral arrangements.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Helped families select funeral and burial details from range of available options.
- Managed timing of floral deliveries for multiple services per day.
- Arranged clergy, music and other service details for clients.
- Worked with cemeteries to schedule grave opening and closing.
- Filed Death Certificates through EDRS.
Funeral Arranger/ Headstone Desk
Glen Abbey Memorial Park & Mortuary
06.2016 - 11.2019
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Worked with cemeteries to schedule grave opening and closing.
- Completed death certificates, burial permits and other legal documents for families.
- Filed Death Certificates through EDRS.
Administrative Secretary/Death Certificate Clerk
Anderson-Ragsdale Mortuay
01.2006 - 06.2016
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Filed Death Certificates through EDRS.
Administrative Secretary/Death Certificate Clerk
Cypress View Mortuary & Mausolem
12.1996 - 05.1998
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Recorded minutes at board meetings adhering to proper procedures and bylaws.
- Produced highly accurate internal and external letters and memoranda.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Filed Death Certificates with County of Vital Statistics.
Education
Certificate - Certification of Completion
Cemetery Adminstrative Specialist Training
Saint Louis, MI 10.2022 - 10.2023
Certificate - Certification of Completion
BOSS Training
St Louis, MO 02.2023 - 02.2023
Certification - Emergency Medical Technology
Southwestern College
Chula Vista, CA 09.1996 - 06.1998
Skills
Customer relations and communications
EDRS Registered
Writing reports
Database administration
Records management
Office administration
Report analysis
Bookkeeping
Administrative support
Program files maintenance
Scheduling and calendar management
Customer and client relations
Filing and data archiving
Recordkeeping
Timeline
District Secretary/Cemetery Assistant
Orange County Cemetery District
08.2024 - Current
Certificate - Certification of Completion
BOSS Training
02.2023 - 02.2023
Certificate - Certification of Completion
Cemetery Adminstrative Specialist Training
10.2022 - 10.2023
Program Support Specialist
Houston National Cemetery
12.2021 - 01.2023
Cemetery Administrative Specialist
South Florida National Cemetery
09.2021 - 12.2021
Accounting Bookkeeper
Gary Panoch Funeral Home
09.2020 - 12.2021
Funeral Arranger
Greenwood Memorial Park And Mortuary
10.2019 - 06.2020
Funeral Arranger/ Headstone Desk
Glen Abbey Memorial Park & Mortuary
06.2016 - 11.2019
Administrative Secretary/Death Certificate Clerk
Anderson-Ragsdale Mortuay
01.2006 - 06.2016
Administrative Secretary/Death Certificate Clerk
Cypress View Mortuary & Mausolem
12.1996 - 05.1998
Certification - Emergency Medical Technology
Southwestern College
09.1996 - 06.1998
Administrative Cemetery Specialist
Houston National Cemetery
1 2023 - 8 2024
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