Sientiya Watford
Panama City
Summary
Dynamic Notary Signing Agent with a proven track record at SignatureSilhouette, LLC, enhancing client satisfaction through meticulous document preparation and effective appointment coordination. Skilled in fraud prevention and relationship building, I consistently ensured compliance with notarial laws while delivering exceptional customer service, resulting in increased efficiency and accuracy in real estate transactions.
Overview
6
6
years of professional experience
Work History
Notary Signing Agent
SignatureSilhouette, LLC
04.2022 - Current
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Collaborated with real estate professionals, attorneys, and title companies to ensure a smooth transaction process for all parties involved.
- Maximized availability for clients by offering flexible scheduling options, including evenings and weekends when needed.
- Maintained a professional image at all times while representing both the Notary Signing Agent role and the company brand during appointments.
- Increased efficiency for lenders and title companies by promptly returning completed documents after thorough verification of their accuracy.
- Facilitated seamless real estate transactions by accurately executing all necessary documents, including deeds, mortgage notes, and affidavits.
- Guaranteed compliance with state laws and regulations through diligent adherence to notarial procedures and record-keeping practices.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Increased customer service success rates by quickly resolving issues.
- Examined documents for accuracy, completion and compliance before notarizing.
- Administered oath to document signers to obtain affirmation of truth.
Senior Customer Service Associate
Cognosante / Asm Research
11.2023 - 06.2025
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Leasing Agent Assistant
Private Employers
02.2020 - 12.2024
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Kept current on local market trends in order to provide competitive pricing information to property manager.
- Aided in following up with prospects.
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Developed knowledge regarding Tax Credit Properties, and Section 8 Housing vs Conventional Housing.
- Maintained a high level of organization within the leasing office, contributing to a professional environment.
- Assisted in planning community events for residents, promoting a sense of belonging within the property community.
- Ensured compliance with Fair Housing laws while screening applicants, minimizing legal risks, and following state income requirements.
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
- Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
- Greeted clients, showed apartments.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins.
- Facilitated smooth move-ins and move-outs by coordinating schedules and communicating expectations clearly with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Senior Fraud Specialist
TTEC
08.2021 - 04.2023
- Educated employees on best practices for detecting and preventing financial crime incidents within the organization.
- Assisted in the development of innovative solutions for combating identity theft and account takeover attempts.
- Enhanced transaction monitoring systems for improved fraud detection and prevention.
- Implemented new tools and technology to detect emerging fraud trends and patterns.
- Conducted thorough investigations into possible money laundering activities, leading to significant recovery efforts.
- Led a team of fraud analysts, resulting in increased efficiency and case resolution rates.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Education
High School Diploma -
Rutherford High School
Panama City, FL05-2013
Skills
- Mobile notary services
- Real estate transactions
- Document preparation
- Identity verification
- Confidentiality assurance
- Fraud prevention
- Continuing education
- Loan documentation
- Remote online notarization
- Signing appointment coordination
- Notary law compliance
- Proper notarization procedures
- Power of attorney
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Time management
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Strong problem solver
- Billing processing
- Documentation and recordkeeping
- Team building
- Professional and mature
- Task prioritization
- Self motivation
- Excel spreadsheets
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Invoice processing
- Goal setting
- Professionalism
- Payroll processing
- Interpersonal communication
- Adaptability
- Document scanning
- Mail handling
Timeline
Senior Customer Service Associate
Cognosante / Asm Research
11.2023 - 06.2025
Notary Signing Agent
SignatureSilhouette, LLC
04.2022 - Current
Senior Fraud Specialist
TTEC
08.2021 - 04.2023
Leasing Agent Assistant
Private Employers
02.2020 - 12.2024
High School Diploma -
Rutherford High School
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