Summary
Overview
Work History
Education
Skills
Timeline
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Siera Alvarez

The Bronx

Summary

Dynamic professional with a proven track record at Manna of Life Ministries, excelling in crisis management and safety monitoring. Recognized for enhancing living conditions and fostering a collaborative environment. Skilled in record keeping and problem-solving, ensuring compliance and operational efficiency while maintaining high standards of professionalism and ethics.

Overview

10
10
years of professional experience

Work History

Residential Advisor

Manna of Life Ministries
01.2025 - Current
  • Facilitated conflict resolution among residents to promote a harmonious living environment.


  • Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
  • Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and maintained filing systems to ensure easy access to documents and records.
  • Reviewed and processed incoming files for accuracy and compliance with established protocols.
  • Assisted in preparation and serving of daily meals, ensuring adherence to health and safety standards.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.

Security Officer

Allied Universal Security Services
09.2022 - 12.2024
  • Lead security team to enhance safety protocols and emergency response strategies.
  • Mentor junior officers in conflict resolution and risk assessment techniques.
  • Drive efficiency by implementing advanced surveillance systems.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.

Assistant Manager

JOANN Fabrics and Crafts
03.2020 - 01.2021
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Implemented strategic plans to enhance operational efficiency and workflow.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Key Holder

Hot Topic
01.2018 - 11.2019
  • Supervised daily operations to ensure efficient store performance and customer satisfaction.
  • Trained and mentored new staff on sales techniques and customer service best practices.
  • Managed cash handling processes, ensuring accuracy in register balancing and deposits.
  • Implemented visual merchandising strategies to enhance product displays and drive sales.
  • Analyzed inventory levels and coordinated restocking efforts to maintain optimal stock availability.
  • Monitored team performance, providing feedback to improve service quality and operational efficiency.
  • Collaborated with management on loss prevention strategies to minimize shrinkage and enhance security measures.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.

Boatswain Mate

Department Of The Navy
06.2015 - 11.2017
  • Assisted in routine vessel maintenance and inspections to ensure operational readiness.
  • Learned safety protocols for handling equipment and tools effectively.
  • Supported crew in executing mooring and anchoring procedures during operations.
  • Operated deck machinery under supervision, gaining hands-on experience with equipment.
  • Participated in training drills to enhance emergency response skills among crew members.

Education

High School Diploma -

Tenoroc Highschool
Lakeland, FL
01-2015

Skills

  • Motivational skills
  • Crisis management
  • Professionalism and ethics
  • First aid and CPR
  • Safety monitoring
  • Record keeping
  • Attention to detail
  • Problem-solving
  • Reliability
  • Self-care practices

Timeline

Residential Advisor

Manna of Life Ministries
01.2025 - Current

Security Officer

Allied Universal Security Services
09.2022 - 12.2024

Assistant Manager

JOANN Fabrics and Crafts
03.2020 - 01.2021

Key Holder

Hot Topic
01.2018 - 11.2019

Boatswain Mate

Department Of The Navy
06.2015 - 11.2017

High School Diploma -

Tenoroc Highschool

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