Sharmaine Burris
Taylors,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
ROI Medical Records Specialist
Sharecare
06.2022 - Current
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
Central Patient Transport
Spartanburg Regional Medical Center
10.2017 - 11.2019
- Follow established protocols and procedures for patient transport, taking into account infection control, the specific needs of patients and safety standards
- Provide a high level of customer service to patients by addressing their needs and concerns during transportation
- Increased efficiency of hospital operations by promptly responding to transport requests and accurately documenting all transfers.
- Stay informed about safety and compliance regulations and participate in training programs to enhance skills and knowledge related to patient transport.
Pharmacy Technician
Prisma Health Upstate
07.2017 - 07.2018
- Receive and process prescription orders, verifying the accuracy of information, and entering data into the pharmacy system
- Assist customers with prescriptions inquiries, provide information about medications, and offer guidance on over-the-counter products
- Verify insurance information, process insurance claims, and assist customers with understanding their prescription coverage.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
Kroger Pharmacy
11.2016 - 04.2017
- Assist in general store operations, including helping customers in the front-end area, managing phone inquiries, and supporting the overall customer experience
- Work closely with pharmacists to clarify prescription details, address customer concerns, and ensure a smooth workflow within the pharmacy
- Verify customers insurance information, process insurance claims, and communicate with insurance providers to resolve any issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
High School Diploma -
Spring Valley High School
Columbia, SC06.2011
Skills
- Call Center Experience
- Telephone Etiquette
- Time Management
- Problem Solving
- Written Communication
- Computer Proficiency
- Multitasking Abilities
- Customer Service
- Detail-oriented
Timeline
ROI Medical Records Specialist
Sharecare
06.2022 - Current
Central Patient Transport
Spartanburg Regional Medical Center
10.2017 - 11.2019
Pharmacy Technician
Prisma Health Upstate
07.2017 - 07.2018
Pharmacy Technician
Kroger Pharmacy
11.2016 - 04.2017
High School Diploma -
Spring Valley High School
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