Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siera Lucas

Louisville,KY

Summary

Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Veterinary Technician

Hurstbourne Animal Hospital
11.2021 - 01.2023
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Answered owner animal health questions and advised on best care practices.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Collected patient biopsies and blood samples for laboratory analysis.

Urinalysis Lab Technician

Ellie
02.2022 - 01.2023
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Monitored testing procedures to meet criteria and maintain quality control.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Processed patient specimens according to priority and documented results.

CSR Advisor 1

Senture
01.2023 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Bagger

UPS
10.2017 - 04.2018
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Tanning Consultant

Sun Tan City
02.2019 - 04.2021
  • Maintained clean and stocked front counter area.
  • Scheduled clients based on number of beds and booths with consideration of walk-in averages.
  • Informed and demonstrated how to use tanning equipment to new clients.
  • Exceeded monthly tanning product and membership sale quotas.
  • Participated in team meetings and staff training sessions.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Teacher's Assistant

Todays Kids
10.2018 - 02.2019
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted lead teachers with lesson plan creation and materials development .

Service Representative

Honda World Louisville
06.2021 - 11.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Accepted payments and updated accounts with latest information.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained and managed customer files and databases.
  • Scheduled appointment to resolve more complex issues.

Education

2019

Skills

  • Quality Control
  • Clinical Lab Settings
  • Technical Writing
  • Specimen Collection
  • Document Processing
  • Compiling Information
  • Diagnostic Tests
  • Attention to Detail

Timeline

CSR Advisor 1

Senture
01.2023 - Current

Urinalysis Lab Technician

Ellie
02.2022 - 01.2023

Veterinary Technician

Hurstbourne Animal Hospital
11.2021 - 01.2023

Service Representative

Honda World Louisville
06.2021 - 11.2021

Tanning Consultant

Sun Tan City
02.2019 - 04.2021

Teacher's Assistant

Todays Kids
10.2018 - 02.2019

Bagger

UPS
10.2017 - 04.2018

Siera Lucas