Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Veterinary Technician
Hurstbourne Animal Hospital
11.2021 - 01.2023
Restrained animals to protect veterinarians from potential harm.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Administered medications to animals in treatment and documented changes in condition.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Restocked surgical and office supplies to keep all necessary materials easily accessible.
Answered owner animal health questions and advised on best care practices.
Recorded symptoms and documented medical observations to inform treatment decisions.
Collected patient biopsies and blood samples for laboratory analysis.
Urinalysis Lab Technician
Ellie
02.2022 - 01.2023
Tracked collected specimens by initialing, dating, and noting times of collection.
Performed testing and quality control using approved laboratory procedures and instrumentation.
Inspected laboratory equipment to maintain good working condition for optimal results.
Monitored testing procedures to meet criteria and maintain quality control.
Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Prepared reagents, media and solutions to use for laboratory testing and analysis.
Processed patient specimens according to priority and documented results.
CSR Advisor 1
Senture
01.2023 - Current
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Bagger
UPS
10.2017 - 04.2018
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Consistently lifted materials weighing as much as 50 pounds.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Tanning Consultant
Sun Tan City
02.2019 - 04.2021
Maintained clean and stocked front counter area.
Scheduled clients based on number of beds and booths with consideration of walk-in averages.
Informed and demonstrated how to use tanning equipment to new clients.
Exceeded monthly tanning product and membership sale quotas.
Participated in team meetings and staff training sessions.
Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Entrusted to handle confidential and sensitive situations in professional matter.
Teacher's Assistant
Todays Kids
10.2018 - 02.2019
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Graded assignments and reported individual progress to teacher.
Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Worked with lead teacher to monitor class schedule and take attendance.
Supported student learning objectives through personalized and small group assistance.
Assisted lead teachers with lesson plan creation and materials development .
Service Representative
Honda World Louisville
06.2021 - 11.2021
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Accepted payments and updated accounts with latest information.
Provided information about company products and services, and capitalized on upsell opportunities.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained and managed customer files and databases.
Scheduled appointment to resolve more complex issues.