Siera Oliver
Green Sea,SC
Summary
Proficient Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in sales and customer service management. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
Work History
Customer Relationship Manager
Sunhouse Petroleum LLC
01.2023 - Current
- Made customers aware of current and new programs and services.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Streamlined communication between departments for better understanding of customer needs and quicker problem resolution.
- Managed 83 branded sites for mystery shops.
Inbound Call Center Sales Representative
Spectrum
02.2018 - 05.2022
- Handled 27 inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling
- Skilled at working independently and collaboratively in a team environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Outside Sales Account Manager
Tova Inc
03.2015 - 05.2017
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and maintained strong working relationships with professionals within assigned territory.
1st Assistant Department Manager
Maurices
03.2012 - 02.2014
- Enhanced department efficiency by streamlining processes and implementing innovative solutions.
- Improved team productivity by developing and executing effective training programs for new hires.
- Increased customer satisfaction with exceptional service and timely resolution of concerns.
- Managed daily operations, overseeing staff schedules, inventory management, and budgeting.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor Of Business Administration -
Strayer University
Skills
- Account Management
- Client Relations
- Brand Management
- Customer Service
- Excellent Communication
- Reliability
- Positive Attitude
- Time management abilities
- Research and due diligence
Timeline
Customer Relationship Manager
Sunhouse Petroleum LLC
01.2023 - Current
Inbound Call Center Sales Representative
Spectrum
02.2018 - 05.2022
Outside Sales Account Manager
Tova Inc
03.2015 - 05.2017
1st Assistant Department Manager
Maurices
03.2012 - 02.2014
Bachelor Of Business Administration -
Strayer University
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