Siera Read
Portland,OR
Summary
Dedicated, enthusiastic and organized offering the following Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
13
13
years of professional experience
Work History
Store Manager, Visual/Retail Sales Manager
The Container Store
11.2023 - Current
- Leading a visual team of 15 to successfully process weekly trucks and visual updates
- Follow merchandising timelines to drive business sales with clientele programs and leadership
- Resolve customer service/satisfaction concerns
- Facilitated staff training to impact product knowledge and increase sales
Opening Team Spa
Ritz-Carlton
06.2022 - 11.2023
- Assisted in new luxury hotel opening on the 19th floor
- Helped recruit, hire and train team to run the Spa, Fitness center and Pool area of the hotel
- Became Forbes 5 Star trained for customer service
Store Director
Saint Laurent
06.2020 - 11.2022
- Led store opening of first NW location during pandemic by remotely hiring and training staff
- Built business to a $10M location in less than 3 years
- Established and maintained the highest standard of store environment and provided excellent customer service and after sales to all
- Consistently performed highest in both conversion and UPT in region
- Excelled in collaboration with buying team and other partners to meet business needs
Store Manager /Area trainer
Michael Kors
07.2011 - 06.2020
- Opened 4 locations in Portland area
- Motivate staff to meet sales goals
- Analyze reports to determine needs of business
- Hold monthly events to create and maintain clientele
- Recruit, train, and develop staff to create consistency throughout the area for customer service and operations
- Monitor the movement of all inventories
Education
Merchandise Marketing - Applied Management, International Business, Merchandise
FIDM/ Fashion Institute of Design and Merchandising
Los Angeles, CA06.2007
Skills
- Drive for results
- Customer Service
- Hospitality
- Knowledge of wholesale environments
- Knowledge of retail environments
- Analyzing trends
- Forecasting trends
- Time management
- Merchandising skills
- Visual skills
- Computer proficiency in Microsoft Word
- Computer proficiency in Excel
- Computer proficiency in PowerPoint
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Additional Information
- Habitat for Humanity/ Cancer Research Fundraisers
- Gorjana Trunk Show
- FIDM Honor Roll
- Wholesale Assistant for MAGIC Tradeshow and LA Market
- Planning and Control, Situational Analysis, Merchandise Presentation, and Site Management and Operations
Timeline
Store Manager, Visual/Retail Sales Manager
The Container Store
11.2023 - Current
Opening Team Spa
Ritz-Carlton
06.2022 - 11.2023
Store Director
Saint Laurent
06.2020 - 11.2022
Store Manager /Area trainer
Michael Kors
07.2011 - 06.2020
Merchandise Marketing - Applied Management, International Business, Merchandise
FIDM/ Fashion Institute of Design and Merchandising
Similar Profiles
Omar Mejia GomezOmar Mejia Gomez
Inventory Specialist at The Container StoreInventory Specialist at The Container Store
Gulshan WadhwaniGulshan Wadhwani
Sr Application Engineer at The Container StoreSr Application Engineer at The Container Store
Felicia FelicanoFelicia Felicano
Visual Sales/Sales Associate at The Container StoreVisual Sales/Sales Associate at The Container Store