SIera Ricks
Tallahassee
Summary
Adept at fostering patient trust and managing clinic operations, I significantly enhanced patient care coordination at Dynamic Pain and Wellness. My expertise in data entry and strong negotiation skills have streamlined processes, improving efficiency. Known for exceptional professionalism and ethics, I've led teams towards continuous improvement, embodying a commitment to quality and comprehensive care.
Highly skilled and enthusiastic professional with more than 5 + years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
11
11
years of professional experience
Work History
Medical Assistant Manager
Dynamic Pain and Wellness
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Agent Services Representative
American Airlines
01.2019 - 03.2020
- Ensured compliance with regulatory requirements by staying abreast of industry trends and best practices in agent services representation.
- Followed up on department reports, contact information and missing enrollment and agent information.
- Participated actively in regular team meetings aimed at driving continuous improvement initiatives across various aspects of agent services operations.
- Collaborated with colleagues to develop and implement new strategies for client retention and growth.
- Coordinated training sessions for new agents, ensuring they were equipped with essential knowledge and skills for success.
Assistant
Department of Children's and Families
06.2014 - 07.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Seven Hill Academy
Tallahassee, FL06-2011
Skills
- Performance evaluation and feedback
- Strong negotiation skills
- Fast learner
- Scheduling and appointment management
- Call center experience
- Computer skills
- Data entry proficiency
- Team leadership and motivation
- Support services
- Professionalism and ethics
Timeline
Medical Assistant Manager
Dynamic Pain and Wellness
05.2024 - Current
Agent Services Representative
American Airlines
01.2019 - 03.2020
Assistant
Department of Children's and Families
06.2014 - 07.2017
Seven Hill Academy
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