SIERA ZERNONE

• Serve as a senior-level point of contact for members and guests, delivering elevated, hospitality-driven service experiences
• Manage member accounts, including onboarding, billing, program changes, and service transactions with a high degree of accuracy and professionalism
• Build and maintain strong relationships to support member retention, satisfaction, and long-term engagement
• Support new membership acquisition through personalized outreach, follow-up, and in-club engagement strategies
• Resolve member concerns through proactive problem-solving and service recovery, ensuring a seamless experience
• Maintain expert knowledge of club programming, services, pricing, and policies to effectively educate and guide members

Corporate Sales Liaison Responsibilities:

• Act as a key liaison between club-level operations and corporate partners
• Communicate directly with companies to assess workforce needs and recommend tailored membership solutions
• Collaborate with internal corporate sales teams to develop and implement strategic membership offerings
• Support corporate account growth through relationship management and consistent follow-up
• Contribute to corporate membership acquisition and retention initiatives

• Lead and manage 6–8 group fitness classes per week, delivering structured, high-energy workouts
• Foster strong member relationships to drive class retention and overall club engagement
• Create a motivating and inclusive environment that enhances the member experience
• Adapt programming and coaching style to accommodate varying fitness levels

• Designed workouts for clients based on current levels of fitness and past experiences
• Coached clients through workouts that aid in muscle building, weight loss, balance, and mobility/stability practice
• Retained 9-10 personal clients while also coaching 10-15 small group training classes a week
• Coached 10-15 members through classes geared toward strength training, strength training and cardio mixed classes, and sprinting mechanic classes
• Aided members in stretching through assisted manual stretch trials
• Helped coordinate and oversaw multiple events geared toward weight loss challenges through 30 and 60 day programs
• Educated members on supplementation and to cater supplementation to their goals

• Aided Operations Manager Lisa Martin to explore daily maintenance orders/requests, facility functions, scheduling, member meetings, and coordination of clientele
• Greeted guests in a welcoming manner, answered phone calls, and forwarded to desired line
• Reorganized and maintained cleanliness of the gym’s laundry, towel stations, and spray bottles
• Administered and processed payments made by members
• Kept facility secure by adhering to opening and closing procedures

• Laundered and organized uniforms in a timely manner to prepare for home and away games
• Arranged and personalized player’s gear through pressing procedures
• Assembled home and away team bags with precise shoes, uniforms, etc.