Summary
Overview
Work History
Education
Skills
Certification
Personal and Professional References
Timeline
Generic

Sierah Booker

Abilene,TX

Summary

Seasoned facilities team member with expertise in cleaning, stocking and maintaining. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Phone Banker

Concerned Veterans For America
06.2023 - 09.2024
  • Increased data accuracy by diligently following established protocols for phone surveys.
  • Streamlined workflow, maintaining accurate records of completed surveys and respondent information.
  • Minimized survey drop-off rates by engaging respondents with clear explanations of the survey purpose and objectives.
  • Exceeded performance targets consistently by effectively managing time and prioritizing tasks.
  • Contributed to project success by promptly escalating issues or concerns to supervisors as needed.
  • Assisted in training new hires on best practices for conducting phone surveys, leading to increased overall team performance levels.

Babysitter

Kandace Raymond
05.2023 - 08.2023
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play roo
  • Engaged with children on individual basis to build positive relationships.
  • Regularly traveled with family to help with vacation activities and childcare.

Babysitter

Courtney Clark
06.2022 - 08.2022
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Reassured children when upset providing emotional support and stability.
  • Encouraged children to be understanding and patient with others.
  • Engaged with children on individual basis to build positive relationships.

Cleaner

325 Property Services
01.2023 - Current
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
  • Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Shift Leader

Tropical Smoothie Café
02.2024 - 12.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Sales Service Associate

Dillards Department Store
12.2024 - Current
  • Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
  • Researched products for customer inquiries, product descriptions, and specifications.
  • Provided seller support on refunds, posted feedback and policy changes.
  • Improved customer retention rates by consistently delivering excellent service and support.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Streamlined order tracking processes, ensuring timely delivery of products to customers.

Education

Criminal Justice

Angelo State University
San Angelo, TX
05.2028

High School Diploma -

Clyde High School
Clyde, TX
05.2023

Skills

  • Time Tracking
  • Decision Making
  • Positive Attitude
  • Computer Literacy
  • Time Management
  • Goal Oriented
  • Telephone Etiquette
  • Excellent Communication

Certification

  • CPR Certified

Personal and Professional References

Personal Reference 

Amy Hancock - 3 years - 325-261-2717


Desiree Schmittling - 18 years- 325-725-2926


Professional Reference

Kandace  Raymond - 325-668-5007

Timeline

Sales Service Associate

Dillards Department Store
12.2024 - Current

Shift Leader

Tropical Smoothie Café
02.2024 - 12.2024

Phone Banker

Concerned Veterans For America
06.2023 - 09.2024

Babysitter

Kandace Raymond
05.2023 - 08.2023

Cleaner

325 Property Services
01.2023 - Current

Babysitter

Courtney Clark
06.2022 - 08.2022

Criminal Justice

Angelo State University

High School Diploma -

Clyde High School

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