Sierra Adams

Handled customer inquiries and suggestions courteously and professionally.

• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Managed over 80-100 customer calls per day
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Responded to customer inquiries and provided accurate information about products and services via live chat
• Worked closely with each customer to carefully resolve issues within timely fashion

• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Centrifuged blood samples as outlined in clinical protocols.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Used personal protective equipment correctly to protect coworkers and patients.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Managing over 60 specimens per day
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie

• Assisted call-in customers with questions and orders.
• Navigated multiple computer systems and applications to find information.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Logged call information and solutions provided into internal database.
• Responded to customer inquiries and provided accurate information about products and services via live chat.
• Provided primary customer support to internal and external customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Increased sales by 8%