Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Interests
Accomplishments
Hi, I’m

Sierra Adams

Hammond,IN
Sierra Adams

Summary

Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Overview

13
years of professional experience

Work History

BMO Harris Bank
Griffith, IN

Customer Experience Representative
04.2014 - Current

Job overview

  • Built open, welcoming relationships with customers by replying to messages promptly and personally.
  • Accepted and processed payments, explained charges on customer bills and resolved complex billing issues.
  • Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
  • Managed outbound call process, triaged customer voicemails and determined priority level of responses.
  • Kept accurate records of customer interactions, payments and issues.
  • Redirected complex needs, issues and requests to management.
  • Communicated with customers via phone, email and online chats.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Bath and Bodyworks
Bemidji, MN

Customer Service Representative
08.2013 - 01.2014

Job overview

  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Macy's
Chicago, IL

Customer Service Representative
11.2012 - 04.2013

Job overview

  • Answered incoming telephone calls to provide store, products, and services information.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.

Hardee's Restaurant
Portage, IN

Cashier Trainer
10.2011 - 08.2012

Job overview

  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.

Education

Portage High School
Portage, IN

High School Diploma
06.2010

University Overview

Bemidji State University
Bemidji, MN

Some College (No Degree) from Criminal Justice

University Overview

Skills

  • Quality assurance controls
  • Transportation solution development
  • Office equipment proficiency
  • Fleet dispatching
  • Credit card payment processing
  • Project management abilities
  • Customer relations
  • High-energy attitude
  • Service standard compliance
  • Professional telephone demeanor
  • Staff education and training

Timeline

Customer Experience Representative
BMO Harris Bank
04.2014 - Current
Customer Service Representative
Bath and Bodyworks
08.2013 - 01.2014
Customer Service Representative
Macy's
11.2012 - 04.2013
Cashier Trainer
Hardee's Restaurant
10.2011 - 08.2012
Portage High School
High School Diploma
Bemidji State University
Some College (No Degree) from Criminal Justice
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

AML

Career advancement

Learning new things

Working with a team

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

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Sierra Adams