Sierra Adams
Houston
Summary
At 22 years old, Compassionate and driven customer service associate with excellent problem solving and product knowledge abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of Netsuite and warehouse production. Dedicated associate experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds.
Overview
5
5
years of professional experience
Work History
Household Manager
Kristina Cumpston
08.2023 - 08.2024
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of 5 members.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
Campus recreation (service assistant)
Stephen F. Austin state university
08.2021 - 05.2023
- Within my time working at the campus recreation center I help direct patrons to their workouts as well as answer all questions they may have
- I work with a CSI system where I make sales and open/close shifts.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
T.J. Maxx (sales associate)
TJMAXX
09.2019 - 08.2022
- As a sales associate I help organize the sales floor, assist all customers, and help on register
- As well as I was a manager for the customer service department where I oversaw a team of 7 who were customer representatives.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
Brueggemann-USA (Customer service representative)
BRUEGMANN
03.2020 - 06.2022
- While being employed through Brueggemann-USA I learned many computer skills as well as I helped customers with any questions and concerns
- I sent emails and answered phone calls as I directed them to their answers
- I was a customer service representative where I entered orders, contacted customers and shipped orders from our warehouse.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.
- Accepted payments and updated accounts with latest information.
Education
University of Houston-clear Lake
07.2024
Stephen F. Austin State University
05.2023
Dickinson High School
05.2021
Skills
- Product knowledge
- Customer requests
- Customer service
- Communication
- Point of sale systems (POS)
- Mathematics
- Multitasking
- NetSuite user
Additional Information
I am specifically skilled in QuickBooks, NetSuite, and Microsoft 365. I communicate great with others on my team and I want to provide an environment where my team and coworkers can come to me with any concerns they may have or even if they need a friend.
Personal Information
Title: Customer service representative
Timeline
Household Manager
Kristina Cumpston
08.2023 - 08.2024
Campus recreation (service assistant)
Stephen F. Austin state university
08.2021 - 05.2023
Brueggemann-USA (Customer service representative)
BRUEGMANN
03.2020 - 06.2022
T.J. Maxx (sales associate)
TJMAXX
09.2019 - 08.2022
University of Houston-clear Lake
Stephen F. Austin State University
Dickinson High School
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