Sierra Aguayo
Team Lead
Bentonville,AR
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Member Team Lead
Sam's Club
08.2020 - Current
- Managed efficient cash register operations.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Maintained accurate records of sales and financial transactions.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Managed efficient cash register operations
- Provided exceptional services and pleasant shopping experiences to retail customers
- Maintained up-to-date knowledge of store sales, payment policies and security standards
Front End Associate
Sams Club
08.2019 - 08.2020
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Answered questions about store policies and addressed customer concerns
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Upsold additional products and services to customers, increasing revenue
Shift Lead
Walgreens
11.2018 - 06.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs
- Responded to and resolved customer questions and concerns
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Helped store management meet standards of service and quality in daily operations
- Maintained safe working environment by observing safety procedures, policies and regulations
- Enforced company policies and regulations with employees
- Completed daily financial activities and prepared weekly reports for management to inform decision-making
- Conducted performance reviews and provided staff with feedback and guidance
Store Manager
Subway
03.2018 - 11.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Russellville High School
Russellville, AR05.2015
Skills
- Mobile Application Development
- Customer Loyalty
- Customer Inquiries
- Conflict Management
- Overseeing Daily Activities
- Staff Training
- Issue Resolution
- Cash Register Operation
- Account Management
- Member Retention
- Team Member Motivation
- Closing Procedures
- Safety Processes
- Effective Customer Service
- Attention to Detail
- Orientating and Training
- Loss Prevention Strategies
- Performance Improvement
- Customer Transactions
- Teamwork and Collaboration
- Orientation and Onboarding
- Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Member Team Lead
Sam's Club
08.2020 - Current
Front End Associate
Sams Club
08.2019 - 08.2020
Shift Lead
Walgreens
11.2018 - 06.2019
Store Manager
Subway
03.2018 - 11.2018
High School Diploma -
Russellville High School
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