Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Alexander

Tremonton,UT

Summary

Dynamic and results-oriented professional with extensive experience in customer service and patient scheduling, honed at Universal Medical Management. Excelled in training and mentoring teams across various roles, significantly enhancing team performance and operational efficiency. Skilled in organizing workstations and ensuring workplace safety, consistently achieving high levels of customer satisfaction and operational goals.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Universal Medical Managment
07.2023 - Current
  • Called patients to confirm scheduled appointments day in advance.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.

Team Lead

Jenson Online
02.2022 - 05.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Team Member

WinCo Foods
10.2021 - 02.2022
  • Assisted customers in selecting merchandise best suited to needs.
  • Helped keep the shelves looking full
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Team Member

Dollar Tree
08.2021 - 12.2021
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.

Team Member

Target
05.2016 - 11.2020
  • Assisted with inventory counts and stocking of merchandise.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Learned all required tasks quickly to maximize performance.

Education

High School Diploma -

Northridge
Layton
06-2018

Skills

  • Patient Scheduling
  • Customer Service
  • Following Instructions
  • Workplace Safety
  • Organizing Work Stations
  • Training and mentoring

Timeline

Medical Assistant

Universal Medical Managment
07.2023 - Current

Team Lead

Jenson Online
02.2022 - 05.2023

Team Member

WinCo Foods
10.2021 - 02.2022

Team Member

Dollar Tree
08.2021 - 12.2021

Team Member

Target
05.2016 - 11.2020

High School Diploma -

Northridge

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Sierra Alexander