SIERRA AMMON
Citrus Heights,CA
Summary
Seasoned Office Manager offering 9 years of leadership experience in administrative positions. Well-versed in Customer service practices and procedures for over. Top-notch management abilities in financial, personnel and clerical areas. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Workers' Compensation Claims Adjuster
LIBERTY MUTUAL
07.2024 - Current
- Evaluated and processed workers' compensation claims to ensure compliance with state regulations.
- Conducted thorough investigations to determine claim validity.
- Collaborated with medical professionals to gather necessary documentation for claims adjudication.
- Communicated with claimants to provide updates and clarify required information for processing.
- Reviewed and analyzed medical records, reports, and other documentation for claim accuracy.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Office Manager
KNIESEL’S COLLISION
01.2019 - 07.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted general manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Customer Service Representative
CALIBER COLLISION
11.2018 - 01.2019
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
HIGH SCHOOL DIPLOMA -
MESA VERDE HIGH SCHOOL
General Studies
CALIFORNIA STATE UNIVERSITY, ARTS
08.2014
Skills
- Customer-oriented
- Effective workflow management
- AMS, CCC/ C1, & Quickbooks
- Inventory control
- Microsoft Outlook, Word, Excel
- Light bookkeeping
- Accounts payable/receivable knowledge
- Call center experience
- High volume multi-line phone system
- Account Reconciliation
- Staff Training
- Biweekly Payroll Processing
- Billing and Invoicing
- Claims management
Timeline
Workers' Compensation Claims Adjuster
LIBERTY MUTUAL
07.2024 - Current
Office Manager
KNIESEL’S COLLISION
01.2019 - 07.2024
Customer Service Representative
CALIBER COLLISION
11.2018 - 01.2019
HIGH SCHOOL DIPLOMA -
MESA VERDE HIGH SCHOOL
General Studies
CALIFORNIA STATE UNIVERSITY, ARTS