Sierra Arbizu
Arlington
Summary
Dynamic and results-driven manager with over 15 years of experience in leadership roles across multiple industries, including dental administration, customer service, event coordination, and hospitality. Proven track record in managing teams, optimizing operational workflows, and ensuring high-quality service delivery. Skilled in financial oversight, team development, scheduling, and resource allocation. Excelling at fostering strong relationships with both clients and staff, driving efficiency, and leading by example. Seeking a management position where I can leverage my leadership and organizational skills to streamline operations and achieve business objectives. Authorized to work in the U.S. for any employer.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager / Financial Coordinator
Integrative Dentistry
09.2021 - Current
- Overseeing accounts receivable, insurance claims, and daily reporting.
- Managed the scheduling and coordination of a busy dental practice with multiple doctors, ensuring smooth operations by effectively balancing the needs of patients and practitioners.
- Developed and implemented new processes that increased office productivity, reduced wait times, and improved overall patient satisfaction.
- Provided leadership and mentorship to staff, offering guidance on best practices for patient relations and workflow.
- Collaborated with leadership to define and track key performance metrics, consistently meeting or exceeding financial and operational targets.
- Handled invoices and account receivables
- Worked with outside vendors to provide the newest products
Office Administrator
Brookside Dental
01.2019 - 09.2021
- Oversaw the daily operations of the office, leading a team of administrative staff in maintaining efficient workflows for scheduling, billing, and patient services.
- Managed office resources, including inventory and vendor relationships, ensuring smooth operations and cost-effective purchasing.
- Played a key role in fostering a positive workplace culture by training and developing new staff members, providing performance feedback, and identifying areas for improvement.
- Led the coordination of patient scheduling, improving both patient satisfaction and staff utilization by streamlining appointment management.
Receptionist
Vanity Lash Lounge
07.2018 - 01.2020
- Managed day-to-day client interactions and contributed to the success of the business by leading operational tasks such as appointment scheduling, product sales, and team coordination.
- Acted as a key point of contact for clients, ensuring excellent customer service and maintaining strong client retention.
- Managed team schedules and organized internal events - once a month hosting different events at two locations
- Played an integral role in managing inventory, ensuring that products were stocked and ready for sale, and worked closely with ownership to track sales performance and identify growth opportunities.
Event Coordinator / Assistant Manager
Big Al’s
04.2015 - 04.2018
- Led the planning and execution of large-scale events, managing all logistics, staff coordination, and client communication to ensure successful outcomes.
- Managed and motivated a team of over 15 employees, ensuring they received appropriate training, performance feedback, and leadership to achieve team goals.
- Supervised daily operations, overseeing staff activities, resource allocation, and customer service to maintain smooth business functions.
- Played a key role in the development of business strategies that improved revenue, including sourcing new clients, upselling services, and ensuring repeat business.
- Managed financial transactions, including cash flow, revenue tracking, and budget oversight, to meet business targets.
Education
No Degree - Psychology
Clark College
Vancouver, Washington, WASkills
- Team Management & Leadership
- Staff Training & Development
- Operational Strategy & Process Improvement
- Resource Allocation & Scheduling
- Financial Management & Budgeting
- Customer & Client Relationship Management
- Performance Metrics & KPI Tracking
- Cross-Functional Collaboration
- Conflict Resolution & Problem-Solving
- Vendor & Supply Chain Management
- Accounts receivable
- Insurance claims management
- Office productivity improvement
- Patient scheduling optimization
- Staff mentorship and training
- Financial reporting
- Vendor relationship management
- Cash flow management
- Budget oversight
- Client communication strategies
- Team leadership and motivation
- Workflow optimization techniques
- Revenue growth strategies
Certification
First Aid
OSHA/WISHA
HIPAA
Timeline
Assistant Manager / Financial Coordinator
Integrative Dentistry
09.2021 - Current
Office Administrator
Brookside Dental
01.2019 - 09.2021
Receptionist
Vanity Lash Lounge
07.2018 - 01.2020
Event Coordinator / Assistant Manager
Big Al’s
04.2015 - 04.2018
No Degree - Psychology
Clark College