Sierra Armbruster
Hutchinson,KS
Summary
Experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends organizational, technical and people skills. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Customer Support Manager
Dandy
11.2023 - Current
- Enhanced customer experiences with improved team workflows and more effective solutions for common problems.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions.
- Achieved company customer service objectives through proper alignment of department policies with stated targets.
Customer Support Specialist
Dandy
02.2022 - 10.2023
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering support.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Dental Assistant
Grant Ringler DDS
03.2015 - 02.2022
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Education
High School Diploma -
Buhler High School
Buhler, KS05.2013
Skills
Customer & Direct Report Support
Management of large teams
Team Collaboration
Efficent in Google docs, spreadsheets, and slides
Performance Managment
Timeline
Customer Support Manager
Dandy
11.2023 - Current
Customer Support Specialist
Dandy
02.2022 - 10.2023
Dental Assistant
Grant Ringler DDS
03.2015 - 02.2022
High School Diploma -
Buhler High School
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