Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Armbruster

Hutchinson,KS

Summary

Experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends organizational, technical and people skills. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Customer Support Manager

Dandy
2023.11 - Current
  • Enhanced customer experiences with improved team workflows and more effective solutions for common problems.
  • Streamlined the customer support process for faster resolution times and improved customer experience.
  • Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions.
  • Achieved company customer service objectives through proper alignment of department policies with stated targets.



Customer Support Specialist

Dandy
2022.02 - 2023.10
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking.
  • Maximized satisfaction by anticipating needs and consistently offering support.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

Dental Assistant

Grant Ringler DDS
2015.03 - 2022.02
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.

Education

High School Diploma -

Buhler High School
Buhler, KS
05.2013

Skills

    Customer & Direct Report Support

    Management of large teams

    Team Collaboration

    Efficent in Google docs, spreadsheets, and slides

    Performance Managment

Timeline

Customer Support Manager

Dandy
2023.11 - Current

Customer Support Specialist

Dandy
2022.02 - 2023.10

Dental Assistant

Grant Ringler DDS
2015.03 - 2022.02

High School Diploma -

Buhler High School
Sierra Armbruster