Hi, I’m
Sierra Armstrong
Bridgeport,OH
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
I am a detail-oriented team player with strong organizational skills And the ability to handle multiple projects simultaneously with a high degree of accuracy. I am eager to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills!
Overview
6
years of professional experience
Work History
Voluntary Work
Parent Coach
03.2022 - Current
Job overview
- Coached parents to apply non-violent communication, emotional intelligence and brain science
- Facilitating a strong focus on handling conflict, shifting misunderstandings, and value driven parenting by educating parents about childhood development, neuroscience, attachment and polyvagel theory.
- Developing free advertising on social media, online forms and traditional flyers to inform parents of the free coaching I offer locally and remotely ensuring parents can get the support and guidance they need without financial status limiting them!
- Facilitated family meetings to ensure communication and collaboration between family members.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Developed and implemented strategies to reduce and prevent family conflict.
- Lead individualized and group counseling sessions with children and families.
Hot Mops Cleaning Services
Independent Business Owner
02.2020 - Current
Job overview
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Contractor
Virtual Administrative Assistant
11.2022 - 08.2023
Job overview
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Completed business correspondence, transcription, and data entry.
- Organized and managed team tasks using Trello and Asana.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Completed forms, reports, logs and records to quickly handle all documentation.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Performed research to collect and record industry data.
Sleep Inn Suites
Housekeeping Attendant
09.2019 - 03.2020
Job overview
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Responded to requests from patrons for linens and toiletries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
REM
Direct Support Professional Caregiver
03.2018 - 09.2019
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Assisted patients with self-administered medications.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Education
Jai Institute For ParentingRemote
Certification from Attachment Theory, Neuroscience, Polyvagel Theory,
01.2022
A+ Online Remote
High School Diploma
05.2017
Skills
- Emotional Support
- Parenting Education
- Conflict Resolution
- Dedicated Support
- Positive Reinforcement Strategies
- Problem-Solving Skills
- Coaching and Mentoring
- Creative Thinking
- Creativity and Flexibility
- Guest Safety
- Guest Satisfaction
- Hospitality Management
- OSHA Regulation Compliance
- Data entry
- Dictation and Transcription
- Email Management
- Administrative Duties
- Accounting and Bookkeeping
- Set Appointments
- Payment Distribution & invoicing
- Website & Social media Updating
- Multitasking and Time Management
- Confidentiality and Data Protection
- Research and Analytical Skills
- Issue Response and Resolution
- Manage Budgets
- Manage Contracts
- Customer service
- Project Management
- Typing
- Website & Social media Updating
- Multitasking and Time Management
- Confidentiality and Data Protection
- Research and Analytical Skills
- Issue Response and Resolution
- Manage Budgets
- Manage Contracts
- Customer service
- Project Management
- Typing
- Website & Social media Updating
- Multitasking and Time Management
- Confidentiality and Data Protection
- Research and Analytical Skills
- Issue Response and Resolution
- Manage Budgets
- Manage Contracts
- Customer service
- Project Management
- Typing
- Account Management
- Credit Card Payment Processing
- Quality Assurance Controls
- Billing Adjustments and Refunds
- Managing Multiple Tasks
- Strong Analytical and Problem-Solving Skills
- Sales and Upselling
- Grammar
- Prioritization
- Proofreading
- Calendaring
- YouTube
- Documentation
- Website & Social media Updating
- Multitasking and Time Management
- Confidentiality and Data Protection
- Research and Analytical Skills
- Issue Response and Resolution
- Manage Budgets
- Manage Contracts
- Customer service
- Project Management
- Typing
- Website & Social media Updating
- Multitasking and Time Management
- Confidentiality and Data Protection
- Research and Analytical Skills
- Issue Response and Resolution
- Manage Budgets
- Manage Contracts
- Customer service
- Project Management
- Typing
- Microsoft Office
- Social Media Updating
- Search Engine Optimization Practices
- Administrative Procedures
- Administer Payroll
- Customer Relations and Communications
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Administrative Assistant
Contractor
11.2022 - 08.2023
Parent Coach
Voluntary Work
03.2022 - Current
Independent Business Owner
Hot Mops Cleaning Services
02.2020 - Current
Housekeeping Attendant
Sleep Inn Suites
09.2019 - 03.2020
Direct Support Professional Caregiver
REM
03.2018 - 09.2019
Jai Institute For Parenting
Certification from Attachment Theory, Neuroscience, Polyvagel Theory,
A+ Online
High School Diploma
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