Sierra Ashbaugh

• Delivered exceptional first-point-of-contact service by greeting 50+ patients daily, creating a welcoming and professional environment.

• Managed a high-volume, multi-line phone system, scheduling and confirming 100+ appointments per week with accuracy and efficiency.

• Verified insurance benefits and processed co-pays/balances, ensuring 100% compliance with billing procedures.

• Streamlined patient check-in/check-out processes, reducing wait times and improving patient flow.

• Maintained accurate and up-to-date records in the electronic health record (EHR) system, supporting smooth provider operations.

• Coordinated referrals, prior authorizations, and lab/imaging appointments, improving care continuity.

• Ensured HIPAA compliance at all times, safeguarding patient privacy and sensitive information.

• Resolved patient concerns with empathy, resulting in positive feedback and improved patient satisfaction.