Sierra Aumiller
Waitress
Euclid,OH
Summary
Motivated waitressing/hosting with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
1
1
year of professional experience
Work History
Waitress/hostess
Anthony's Family Restaurant
Eastlake, OH
08.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Prepared specialty desserts for customers for special occasions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
High School Diploma -
Abeka Academy
Pensacola, FL05.2022
Skills
- High-Volume Dining
- Covid Symptom Screening
- Ability to Lift 30 Pounds
- Cool Under Pressure
- Dining Room Cleaning and Upkeep
- Order Accuracy and Delivery
- Team Player
- Menu Memorization and Presentation
- Conflict and Complaint Resolution
- Warm and Friendly
- Transactions and Cash Handling
- Customer Service and Rapport
- Food and Beverage Service
- Beverage Preparation
- Table Clearing
- Stocking and Replenishing
- Kitchen Staff Coordination
- Guest Accommodations
- Dessert Preparation
- Guest Satisfaction
- Guest Flow
- Greet Guests
- Restaurant Operation
- Active Listening
- Error Identification
- Courteous Phone Demeanor
- Personable Demeanor
- Accuracy and Efficiency
- To-Go Order Preparation
- Time Management
Timeline
Waitress/hostess
Anthony's Family Restaurant
08.2021 - Current
High School Diploma -
Abeka Academy
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