Sierra Baca
Long Beach,CA
Summary
Performance-driven customer service representative with a passion for delivering outstanding service and building positive customer relationships. Self-motivated, efficient in fast-paced environments, highly adaptable, and enthusiastic to learn! Excellent verbal and written communication skills. Highly organized and detail-oriented professional, proficient in prioritizing customer requests, managing time efficiently, and consistently meeting or exceeding service level agreements.
Overview
8
8
years of professional experience
Work History
Stocking Associate
Walmart
Long Beach, California
07.2025 - Current
- ENSURED ALL PRODUCTS WERE CORRECTLY PRICED AND TAGGED BEFORE STOCKING SHELVES.
- PERFORMED INVENTORY COUNTS OF MERCHANDISE ON A REGULAR BASIS.
- COLLABORATED WITH TEAM MEMBERS TO EXECUTE PROMOTIONAL DISPLAYS QUICKY AND ACCURATELY.
- PROVIDED EXCELLENT CUSTOMER SERVICE BY RESPONDING COURTEOUSLY TO INQUIRIES.
- ORGANIZED BACKROOM AREAS, ENSURING ALL ITEMS WERE PROPERLY STORED AND LABELED.
- ACCURATELY COMPLETED PAPERWORK ASSOCIATED WITH STOCKING ACTIVITIES.
- RECORDED MERCHANDISE MOVES FOR CORRECT PRODUCT COUNTS AND CHECKED QUANTITIES AGAINST STOCKING REPORTS.
- RESOLVED OR ASSISTED IN HANDLING ROUTINE CUSTOMER CONCERNS WITHIN ESTABLISHED GUIDELINES.
- COORDINATED WITH MANAGEMENT TO IDENTIFY AND RESOLVE INVENTORY DISCREPANCIES.
- DEMONSTRATED GREAT TEAMWORK SKILLS WITH STAFF MEMBERS INVOLVED IN PRODUCTION AND TRANSPORT.
Package Handler
UPS
Cerritos, CA
09.2024 - 12.2024
- SCAN AND SORTED AND AVERAGE OF 500 PACKAGES PER SHIFT WITH 100% ACCURACY
- TRANSPORTED, ORGANIZED, LABELED AND PROCESSED OVER 500 ITEMS OF INVENTORY DAILY, ACCOMMODATING CONSTANTLY CHANGING DELIVERY TIMES AND SCHEDULES
- ADHERED OSHA SAFETY STANDARDS AND GUIDELINES WHILE MANAGING AND SORTING PACKAGES TO ENSURE 100% COMPLIANCE
- PROTECTED COMPANY INVENTORY BY MAINTAINING AND ORGANIZING STORAGE AREAS.
- CONDUCTED PACKAGE INSPECTIONS FOR DAMAGE AND REPORTED DISCREPANCIES TO SUPERVISOR.
Kitchen Associate
Amazon Fresh
Cerritos, CA
12.2021 - 08.2022
- INCREASED SALES PRODUCTION BY MORE THAN 15%
- TRAINED AND MENTORED MORE THAN 5 ASSOCAITES FOCUSING ON CUSTOMER SERVICE
- CONDUCTED MONTHLY INVENTORY CHECKS, ASSISTING IN IDENTIFICATION AND PREVENTION OF STOCK DISCREPANCIES
- HANDLED AN RESOLVED CUSTOMER COMPLAINTS EARNING THE STORE A 95% CUSTOMER SATISFACTION RATE OVERALL
- KEPT ACCURATE RECORDS OF INVENTORY LEVELS SO THAT RESTOCKING CAN BE DONE TIMELY AND EFFICIENTLY.
Asset Protection Customer Host
Walmart
Cerritos, California
02.2018 - 11.2021
- ASSISTED STORE PERSONNEL IN ENFORCING COMPANY POLICIES AND PROCEDURES.
- GREETED CUSTOMERS UPON ENTRY AND PROVIDED ASSISTANCE WITH ANY INQUIRIES OR CONCERNS.
- CONDUCTED INVESTIGATIONS INTO INCIDENTS OF THEFT OR DAMAGE TO MERCHANDISE.
- SUCCESSFULLY IMPLEMENTED SAFTEY PROTOCOLS TO ENSURE THE SAFTEY OF GUESTS, STAFF, AND PROPERTY.
- RESPONDED TO EMERGENCY SITUATIONS SUCH AS MEDICAL EMERGENCIES, SAFTEY HAZARDS, AND FIRE ALARMS.
- PROCESSED PAPERWORK RELATED TO INVESTIGATIONS SUCH AS INCIDENT REPORTS AND EVIDENCE LOGS.
Education
Lakewood High School
Lakewood Skills
- TIME MANAGEMENT
- PRODUCT KNOWLEDGE
- CUSTOMER SATISFACTION
- CONFLICT RESOLUTION
- MULTITASKING
- ACTIVE LISTENING
- CUSTOMER RELATIONSHIP MANAGEMENT
- TEAM COLLABORATION
- EFFECTIVE COMMUNICATION
- PROBLEM SOLVING
- ATTENTION TO DETAIL
Timeline
Stocking Associate
Walmart
07.2025 - Current
Package Handler
UPS
09.2024 - 12.2024
Kitchen Associate
Amazon Fresh
12.2021 - 08.2022
Asset Protection Customer Host
Walmart
02.2018 - 11.2021
Lakewood High School
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