Sierra Baez
Harrisburg,PA
Summary
Dependable and organized candidate with over four years of management experience. Professional at supervising teams in the restaurant environment. Professional at monitoring children welfare in a daycare setting. Versatile candidate always willing to learn.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Daycare Teacher
Kiddie Academy
Harrisburg, PA
08.2026 - Current
- Supervised children during daily activities, maintaining safe and engaging classroom environment.
- Planned age-appropriate lessons supporting cognitive, social, and emotional development.
- Monitored student behavior and redirected activities using positive guidance techniques.
- Assisted with meal routines, hygiene needs, and classroom cleanup procedures.
- Communicated daily updates with parents regarding progress, behavior, and classroom participation.
- Prepared learning materials and organized activity stations for smooth classroom transitions.
- Observed developmental milestones and documented progress for instructional planning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
Crew Member/Shift Manager/Assistant Manager
Wendy's
Jonestown, PA
03.2019 - 08.2026
- Trained new crew on register procedures, food preparation, and sanitation standards.
- Supervised crew members during shift transitions, maintaining service speed and task coverage.
- Coordinated labor assignments to keep stations staffed and workflows moving efficiently.
- Enforced cash handling, opening, and closing procedures for accurate daily operations.
- Addressed customer concerns promptly, preserving service standards and guest satisfaction.
- Supported inventory checks, restocking, and supply organization to prevent operational delays.
- Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
- Streamlined communication between crew members and management, promoting a more cohesive team dynamic.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Worked closely with upper management on various projects aimed at enhancing profitability or improving overall efficiency.
- Assisted in the training and onboarding of new employees, equipping them with the necessary skills for success in their roles.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
Keyholder
Bath & Body Works
Lebanon, PA
12.2022 - 01.2025
- Opened and closed store, completed daily recovery, and secured sales floor using company procedures.
- Operated POS system to process transactions, returns, and exchanges with accuracy and efficiency.
- Assisted customers with product selection, promotions, and fragrance recommendations to support service goals.
- Maintained visual merchandising standards through stocking and organizing sales floor walls and tables.
- Supported associates during peak traffic, directing tasks and reinforcing operational priorities.
- Monitored store appearance, replenished inventory, and removed out-of-stock items from customer areas.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Increased sales by providing exceptional customer service and product knowledge.
Education
High School Diploma -
Northern Lebanon High School
Fredericksburg, PA06.2021
Skills
Time management 6 years
Child safety
Cleaning and sanitation
Lesson planning
Strong work ethic
Food service management 5 years
Loss prevention 6 years
Retail sales 2 years
Supervising experience 5 years
Health and safety
Customer service
CPR and first aid
Conflict resolution
Supply inventory
Patience and empathy 6 years
Coaching, training, teaching 4 years
Certification
ServSafe issued May 2026 expires May 2031
Timeline
Daycare Teacher
Kiddie Academy
08.2026 - Current
Keyholder
Bath & Body Works
12.2022 - 01.2025
Crew Member/Shift Manager/Assistant Manager
Wendy's
03.2019 - 08.2026
High School Diploma -
Northern Lebanon High School