Sierra Banks
Wichita
Summary
Creative marketing professional bringing several years of success developing engaging visual communications to drive revenue and brand awareness. Energetic and self-motivated with proven success in client relationship management and retention. Highly skilled in developing social media content aligned with brand image to elevate audience engagement.
Overview
10
10
years of professional experience
Work History
Marketing Associate
Mike Dillmon Insurance Agency - State Farm
Wichita
01.2024 - Current
- Analyzed market trends in order to provide competitive rates for customers.
- Responded promptly to incoming calls regarding inquiries on policies, procedures, benefits.
- Identified opportunities for cross-selling additional products or services to meet customers' needs.
- Provided customer service to existing and potential clients by answering their questions about policies, coverage and premiums.
- Utilized CRM software to track leads, customer interactions, and sales progress efficiently.
Freight Dispatcher
King Of Freight
Wichita
04.2022 - 01.2024
- Communicated with truck drivers about pick up and delivery schedules.
- Investigated customer complaints regarding late deliveries or lost and damaged cargo items.
- Coordinated activities between shippers, receivers and third-party providers during transit period.
- Effectively resolved complaints by working closely with customers and drivers.
Agent Assistant/Sales Specialist
Dustee Self Agency - American Family Insurance
Wichita
05.2019 - 04.2022
- Developed marketing strategies to increase sales and reach new customer segments.
- Maintained a thorough understanding of insurance products, services, procedures, laws, and regulations.
- Assisted clients with filling out insurance applications and providing information about the different types of policies available.
- Created detailed reports summarizing sales performance, customer satisfaction metrics, and other key data points.
- Generated quotes for customers based on their individual needs, budget constraints, and risk tolerance levels.
Agent Assistant
Allen Warren Agency - State Farm
Wichita
01.2019 - 05.2019
- Analyzed existing policies to determine whether they are still meeting current needs of clients.
- Created detailed documentation of customer interactions for future reference.
- Assisted customers in completing applications for various types of insurance policies.
- Processed payments from clients for insurance premiums and other fees.
- Responded promptly to customer emails and phone calls inquiring about their policies or requesting assistance with a claim process.
Assistant Sales Manager
Talk Mobile
Wichita
01.2018 - 01.2019
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
- Trained new sales staff on product knowledge, sales techniques, and company policies.
- Created marketing materials including brochures, flyers, and presentations for potential customers.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
- Opened and closed store, set up registers and secured cash.
- Assisted in setting sales goals and defining strategies to achieve them.
Key Holder/Education Assistant
Exploration Place
Wichita
04.2015 - 01.2018
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Conducted pre-camp orientation sessions for new campers and parents.
- Supervised students during lunchtime, recess, and other breaks from classwork.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Processed payments from customers using the museum's point-of-sale system.
- Conducted daily maintenance of exhibit areas, ensuring that all artifacts were accounted for and properly displayed.
Education
High School Diploma -
Wichita Heights High School
Wichita, KS05-2016
Skills
- Market analysis
- Customer service
- Sales strategies
- CRM software
- Policy documentation
- Data reporting
- Training and development
- Team collaboration
- Time management
- Customer relationship management
- Staff development
Timeline
Marketing Associate
Mike Dillmon Insurance Agency - State Farm
01.2024 - Current
Freight Dispatcher
King Of Freight
04.2022 - 01.2024
Agent Assistant/Sales Specialist
Dustee Self Agency - American Family Insurance
05.2019 - 04.2022
Agent Assistant
Allen Warren Agency - State Farm
01.2019 - 05.2019
Assistant Sales Manager
Talk Mobile
01.2018 - 01.2019
Key Holder/Education Assistant
Exploration Place
04.2015 - 01.2018
High School Diploma -
Wichita Heights High School