Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Barnes

McIntosh, Al ,AL

Summary

Adept at elevating customer experiences, I leveraged my expertise in technical troubleshooting and exceptional communication to boost online sales at Conduent Business Services. With a knack for maintaining composure under pressure, I enhanced customer satisfaction and streamlined payroll processes at Dicks Sporting Goods Distribution Center, showcasing my ability to manage data with precision and empathy.

Overview

9
9
years of professional experience

Work History

Call Center Customer Service Representative

Progressive
09.2022 - 08.2024
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Administrative Officer

Aloricares
10.2021 - 07.2022
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.

E-Commerce Specialist

Conduent Business Services
05.2018 - 09.2021
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Maintained working knowledge of company products, services and promotions.
  • Boosted online sales by implementing effective SEO strategies and optimizing product listings.
  • Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.

Payroll Clerk

Dicks Sporting Goods Distribution Center
05.2015 - 05.2018
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.

Education

Advance With Honors - General Studies

McIntosh High School
McIntosh, Al
05.2004

Skills

  • Customer Service
  • Customer Support
  • Data Entry
  • Customer Satisfaction
  • Call Center Customer Service
  • Written and oral communication
  • Call Center Operations
  • Customer inquiries
  • Payment Processing
  • Customer Correspondence
  • LiveChat
  • Product and service knowledge
  • Documentation And Reporting
  • Keyboarding
  • Technical Troubleshooting
  • Language Fluency
  • Patience Maintenance

Timeline

Call Center Customer Service Representative

Progressive
09.2022 - 08.2024

Administrative Officer

Aloricares
10.2021 - 07.2022

E-Commerce Specialist

Conduent Business Services
05.2018 - 09.2021

Payroll Clerk

Dicks Sporting Goods Distribution Center
05.2015 - 05.2018

Advance With Honors - General Studies

McIntosh High School

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Sierra Barnes