Sierra Barnett
Title Clerk/Account Manager
Paulsboro,NJ
Summary
Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for vehicle transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 3+ years in field.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Title Clerk/Account Manager
Pallies Auto Sales
Sewell, NJ
06.2018 - Current
- Organized and prepared tax and title documents to transfer ownership of property.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Recommended vehicles to customers, thoroughly explaining details.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Implemented improvements to file systems and procedures.
- Kept track of client's insurance to make sure their policy was maintained throughout length of their loan.
- Captures and uploads pictures of every vehicle going out for sale.
- Transported vehicles to different shops for work that needed to be completed. (Body work, Paint job, Service, Recalls, etc.)
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed cash, card and check transactions to complete customer purchases.
Counter Sales/Delivery Driver
Brooklyn Pizza
Voorhees, NJ
05.2017 - 06.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Fostered positive working relationships with regular customers.
- Delivered packages to customer doorsteps and business offices.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
Cleaning Technician(Temporary Position)
Dial A Mop LLC
Turnersville, NJ
01.2017 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Developed new and ongoing relationships with customers to expand clientele.
- Worked alongside team and assigned certain areas of household to all team members to finish cleaning in timely manner.
Receptionist
Cherry Hill Volvo
Cherry Hill, NJ
03.2016 - 01.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Processed all transactions for service, parts, car sales, etc.
- Assisted Service Managers, Sales Associates, CEO, CFO, and Dealership Manager in small tasks around office.
- Greeted all clients walking into dealership to make sure they got to where they needed.
Cashier/Fill-In Supervisor
Sam's Club
Deptford, NJ
09.2015 - 03.2016
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily total.
- Trained new employees on front end and helped with new-hire tours for orientation.
- Worked over-time and picked up shifts.
- Worked closely with shift managers and filled in for supervisors on their breaks, or when no one else was available.
Supervisor
Greenleaf's & Bananas
Deptford, NJ
10.2014 - 08.2015
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Helped prep food for salads, sandwiches, smoothies, etc.
- Processed customers transactions through our system.
- Cleaned front end, dishes, counter tops, back kitchen, walk in freezer, etc.
- Opened and closed store.
- Handled closing report at end of night.
Education
High School Diploma -
Triton Regional High School
Runnemede, NJ 09.2011 - 06.2015
Skills
Title processing
Documentation review
Written Communication
Organization and Time management
Computer proficiency
Performance improvements
Analytical skills
Sales expertise
Complaint resolution
Administrative support
Money handling abilities
Creative problem solving
Report preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Title Clerk/Account Manager
Pallies Auto Sales
06.2018 - Current
Counter Sales/Delivery Driver
Brooklyn Pizza
05.2017 - 06.2018
Cleaning Technician(Temporary Position)
Dial A Mop LLC
01.2017 - 05.2017
Receptionist
Cherry Hill Volvo
03.2016 - 01.2017
Cashier/Fill-In Supervisor
Sam's Club
09.2015 - 03.2016
Supervisor
Greenleaf's & Bananas
10.2014 - 08.2015
High School Diploma -
Triton Regional High School
09.2011 - 06.2015