Sierra Bell
Phenix City,AL
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Home Depot
Phenix City, AL
10.2024 - Current
- Customer Assistance: Help customers find the right lumber and building materials based on their project needs
- Product Knowledge: Provide guidance on different types of wood, sizes, treatments, and applications
- Stocking & Inventory: Restock shelves, monitor inventory levels, and ensure the department remains organized
- Equipment Operation: Operate saws to assist with customer requests
- Sales & Recommendations: Suggest related products, upsell when appropriate, and process customer transactions
- Safety & Compliance: Follow all safety procedures when handling materials and operating machinery
Temporary Customer Service Representative
Genesis Technical Staffing - Alabama Power
Phenix City, AL
05.2024 - 10.2024
- Respond to customer inquiries via phone, email, or in-person interactions regarding billing, service requests, and account management
- Provide accurate information about Alabama Power's services, programs, and energy-saving solutions
- Investigate and resolve customer complaints in a timely and professional manner
- Assist customers with starting, transferring, or disconnecting service
- Process payments, set up payment arrangements, and explain billing details
- Adhere to company policies, procedures, and regulatory requirements
- Developed positive relationships with customers through friendly interactions.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintain confidentiality of customer information
Kitchen Cabinet Specialist
Lowes Home Improvement Stores
Columbus, GA
06.2022 - 08.2023
- Delivered exceptional customer service, handling inquiries and resolving issues promptly, leading to repeat business and referrals.
- Utilized design software using Kitchen 20/20 Design to create accurate, visually appealing kitchen layouts using blueprints
- Delivered sales presentations of cabinetry and 3D cabinetry construction designs to clients. Showcased its functionality, performance, and benefits, using persuasive techniques to influence buying decisions.
- Leveraged digital tools to track, update, and share project progress with customers
- Explained product features and benefits, including compatibility with smart home technologies
- Worked closely with contractors, installers, custom cabinet vendors, and Lowe's project management teams to ensure smooth implementation
- Coordinated material delivery schedules and addressed any customer concerns promptly
- Coordinated logistics for transportation and delivery of materials to job sites without delays or damage to items.
- Meet or exceed sales goals by promoting kitchen and bath products and services
- Processed quotes, contracts, and orders using Lowe's internal systems
- Achieved department and store sales quotas through effective planning and execution of daily/weekly workloads.
Self-Checkout Host
Walmart
Phenix City, AL
01.2021 - 05.2022
- Acknowledged and assisted customers with the self-checkout area
- Answered questions and resolved issues promptly to ensure a smooth checkout experience
- Supervised multiple self-checkout registers to ensure proper usage and efficiency
- Handled technical issues or malfunctions, escalating to management or IT when necessary
- Monitored for potential theft, misuse, or errors in transactions
- Provided guidance on price discrepancies, incorrect scans, restricted items, or returns
- Promoted Walmart's mobile app and self-service features for added convenience
- Maintained a clean and organized self-checkout area
- Followed all safety protocols to ensure a secure environment for customers and associates
- Worked closely with cashiers and other associates to meet customer needs during busy periods
Apparel Sales Associate
Walmart
Phenix City, AL
09.2017 - 01.2021
- Greet customers and provide personalized assistance in finding apparel items
- Offered style suggestions and product knowledge to help customers make informed purchasing decisions
- Organized and maintain apparel displays, fitting rooms, and stock areas
- Answered incoming calls to the store and directed them to the appropriate department or individual.
- Assisted in setting up promotional displays and signage
- Monitored fitting rooms to assist customers and prevent merchandise loss
- Retrieved alternate sizes or styles upon customer request
- Operated the cash register to process sales and returns in the apparel department
- Ensured a clean and safe work environment by following store safety guidelines
- Worked with other store departments to assist and support them with their tasks and workloads
- Adhered to company policies regarding theft prevention and security protocols
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT02-2025
High School Diploma -
Central High School
Phenix City, AL05.2016
Skills
- Kitchen 20/20 Design Software
- Technical support
- Network troubleshooting
- Customer relationship management
- Project management
- Sales presentations
- Inventory management
- Document control
- Contract Management
- Adaptability and flexibility
- Strategic sales
- Order fulfillment
- Email management
- Call management
- Service upselling
- Conflict mediation
- Stock management
- Proofreading
- Researching
- Multi-task management
- Professional telephone demeanor
- Opening and closing accounts
- Call escalation
- Data entry
- Typing proficiency
- Task prioritization
- Order processing
- Shipping and logistics
- CRM software proficiency
- Office equipment proficiency
- Sales quota tracking
- Negotiation tactics
- Lead database management
- Persuasion techniques
- Sales transactions
- POS systems
- Vendor Relationship Management
Career Objective
Dedicated and technology competency customer service professional with 7 years of experience in fast-paced environments. Adept at delivering exceptional customer experiences, problem-solving, and multitasking under pressure. Certified in Microsoft Word, Excel, and PowerPoint, with a strong ability to leverage technology to streamline processes and enhance efficiency. Seeking to apply my expertise in customer relations and technical proficiency in a dynamic role that values innovation, adaptability, and service excellence.
Certifications
- Microsoft Office Specialist Certification -Word
- Microsoft Office Specialist Certification -PowerPoint
- Microsoft Office Specialist Certification -Excel
- Adult and Infant CPR/First Aid/AED Training
Timeline
Customer Service Representative
Home Depot
10.2024 - Current
Temporary Customer Service Representative
Genesis Technical Staffing - Alabama Power
05.2024 - 10.2024
Kitchen Cabinet Specialist
Lowes Home Improvement Stores
06.2022 - 08.2023
Self-Checkout Host
Walmart
01.2021 - 05.2022
Apparel Sales Associate
Walmart
09.2017 - 01.2021
Bachelor of Science - Information Technology
Western Governors University
High School Diploma -
Central High School
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