Sierra Belt-Delfino
Brunswick,OH
Summary
Motivated and adaptable professional with 4 years of experience in the insurance industry, eager to transition into a Service Design Product Manager role. Known for quickly mastering new concepts and tools, with a strong foundation in customer-focused problem-solving and process optimization. Committed to learning and applying service design principles to create innovative, user-centric solutions. Ready to bring fresh perspectives and a fast-learning mindset to deliver impactful products and enhance customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Support Specialist
Branch Insurance
02.2023 - 10.2024
- Provided prompt and courteous support to members via phone, email, and chat, addressing inquiries related to account management, billing, and product features.
- Educated members on product offerings, benefits, and policy details, ensuring they fully understood their options and made informed decisions. Delivered personalized recommendations to improve member experiences
- Identified recurring member issues and collaborated with the product and operations teams to improve support processes. Contributed to the development of knowledge base articles and FAQs, enhancing self-service capabilities
Sales Representative
State Farm
10.2021 - 02.2023
- Prospected and generated new business by identifying potential clients and conducting needs-based sales calls.
- Provided ongoing support to policyholders, ensuring their coverage remained up-to-date and relevant to their evolving needs. Assisted in policy renewals and claims processing
- Conducted thorough market research to stay informed of industry trends and competitor offerings. Used insights to adjust sales strategies, identify new opportunities, and offer competitive pricing options
Medicare Sales Agent
Total Insurance Brokers
04.2019 - 10.2021
- Assisted clients in selecting the most suitable Medicare Advantage, Supplement, and Prescription Drug plans based on their healthcare needs and budget
- Identified and cultivated relationships with potential Medicare beneficiaries through outbound calls, seminars, and community events
- Ensured adherence to all Medicare compliance regulations by accurately documenting client interactions, sales activities, and plan recommendations. Maintained up-to-date knowledge of CMS guidelines, minimizing risk and ensuring smooth audits while providing exceptional service to clients.
Dispatcher Coordinator
Goodyear Fleet HQ
02.2016 - 04.2019
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
Education
High School Diploma -
Highland High School
Medina, OH05-2013
Skills
- Complaint resolution
- Cross Functional Collaboration
- Customer Experience
- Service standard compliance
Certification
- Property and Casualty
- Accident and Health
- Public Notary
Timeline
Member Support Specialist
Branch Insurance
02.2023 - 10.2024
Sales Representative
State Farm
10.2021 - 02.2023
Medicare Sales Agent
Total Insurance Brokers
04.2019 - 10.2021
Dispatcher Coordinator
Goodyear Fleet HQ
02.2016 - 04.2019
High School Diploma -
Highland High School
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