Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Bland

Phoenix,AZ

Summary

Dynamic and dedicated professional with extensive experience in guest services at Bluegreen Vacations. Proven ability in complaint handling and upselling services, enhancing customer satisfaction. Skilled in cash handling and staff training, fostering teamwork and operational efficiency. Committed to creating welcoming environments and ensuring compliance with safety standards.

Overview

4
4
years of professional experience

Work History

Guest Services Receptionist

Bluegreen Vacations
12.2024 - Current

Makes coffee and makes cookies and audit paperwork and prepared paperwork with customer service and gives people welcoming gifts, such as Mastercard and zoo, ticket and food restaurant vouchers

Team Member

McDonald's
03.2024 - 07.2024
  • Supported promotional events by setting up displays and engaging with guests to boost attendance.
  • Monitored inventory levels for concessions, facilitating timely restocking to meet customer demand.
  • Trained new team members on operational procedures and customer service standards, fostering teamwork.
  • Implemented feedback from management to improve service delivery and enhance overall operational efficiency.

Court Monitor

Stratosphere Adventure Park
08.2022 - 02.2024
  • Monitored park activities to ensure compliance with safety regulations and operational standards.
  • Assisted in training new staff on safety protocols and emergency procedures.
  • Conducted regular inspections of equipment to identify maintenance needs and enhance safety measures.
  • Facilitated communication between management and staff regarding operational issues and safety concerns.

Team Member

Harkins Theaters
03.2022 - 2023
  • Assisted customers with ticket purchasing and inquiries, enhancing overall guest satisfaction.
  • Maintained cleanliness and organization of theater facilities, ensuring a positive environment for patrons.
  • Collaborated with team members to efficiently manage concession stand operations during peak hours.
  • Handled cash transactions accurately, contributing to smooth financial operations within the theater.

Education

High School Diploma -

Ingenuity Charter High School
San Diego, CA
07.2024

Skills

  • Patience and tolerance
  • Upselling services
  • Guest relations
  • Property management systems
  • Complaint handling
  • Administrative tasks
  • Cash handling experience
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Multitasking
  • Front desk operations
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Flexibility
  • Cash handling
  • Staff training
  • Strategic planning
  • Guest reception
  • Guest registration

Timeline

Guest Services Receptionist

Bluegreen Vacations
12.2024 - Current

Team Member

McDonald's
03.2024 - 07.2024

Court Monitor

Stratosphere Adventure Park
08.2022 - 02.2024

Team Member

Harkins Theaters
03.2022 - 2023

High School Diploma -

Ingenuity Charter High School
Sierra Bland