Sierra Blankenship
Retail Shift Lead
Princeton
Summary
Professional with proven track record in retail leadership, bringing results-driven approach to team management and customer satisfaction. Skilled in inventory control, staff coordination, and conflict resolution. Known for adaptability in meeting ever-changing store needs and fostering collaborative work environment. Strong communicator and problem-solver, consistently ensuring operational efficiency and high standards of service.
Overview
4
4
years of professional experience
Work History
Retail Shift Leader
Walgreens
02.2024 - Current
- Mentor and train new employees in customer service and transactional procedures.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
- Assisted customers in locating products, offering suggestions based on their needs, leading to increased sales revenue.
- Handled cash register operations accurately, ensuring all transactions were processed correctly while adhering to company policies.
Front of House Team Member
Chick-fil-A
11.2022 - 07.2023
- Performed safe handling of food processes.
- Handled customer service sales transactions in a fast-paced environment.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Sales Associate
Great American Cookie Company
11.2021 - 03.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Science - Sociology with an emphasis in Criminology
Concord University
Athens, WV12-2026
Skills
- Strong reliability in fulfilling tasks and meeting deadlines
- Merchandise display
- Adapt to new challenges and balance a tough class schedule while working part-time
- Customer relations
- Store operations
Timeline
Retail Shift Leader
Walgreens
02.2024 - Current
Front of House Team Member
Chick-fil-A
11.2022 - 07.2023
Sales Associate
Great American Cookie Company
11.2021 - 03.2022
Bachelor of Science - Sociology with an emphasis in Criminology
Concord University