Sierra Boone
Laurel,MD
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
15
15
years of professional experience
Work History
Business Assistant
Dr. Leary Burroughs And Woods
12.2023 - Current
- Collected, arranged, and input information into database system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
Front Desk Agent
Exteneded Stay America
08.2014 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Receptionist
Children's Dentisrty At Odenton
02.2014 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments
- Delivered outstanding first impressions by warmly greeting
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins any changes.
- Checking patients out
- Making sure all hospital surgeries are scheduled and confirmed.
- Verify patients insurance
Founder CEO
Smiling Faces Childcare
09.2009 - 01.2014
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Education
High School Diploma -
Annapolis Senior High
Annapolis, MD06.2000
Skills
Softdent
Eagles soft
Dentrix
Customer service
Opera
Hotel key
CPR and First Aid
Childcare Certification
Medical Technician
Timeline
Business Assistant
Dr. Leary Burroughs And Woods
12.2023 - Current
Front Desk Agent
Exteneded Stay America
08.2014 - Current
Front Desk Receptionist
Children's Dentisrty At Odenton
02.2014 - 11.2022
Founder CEO
Smiling Faces Childcare
09.2009 - 01.2014
High School Diploma -
Annapolis Senior High
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