Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Bouchard-Kummer

South Lake Tahoe,CA

Summary

Gifted in connecting with others. From strangers to familiar faces to customers to team members. Knowledgeable about customer service and skilled at meeting the needs of others. People oriented, quality-focused and responsive with demonstrated success with over 8 years of customer service experience.

Overview

3
3
years of professional experience

Work History

Line Cook

John’s Drive In
  • Set up and performed initial prep work for food items such as soups, sauces, salads, etc.
  • Replenished food items from inventory and rotated ingredients to use old products first.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Continuously updated knowledge of frying techniques, equipment, and best practices to optimize performance in the role.

Assistant Food Preparation Manager

Urban Beets Cafe
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Trained and assisted new kitchen staff members.
  • Measured, mixed and cooked ingredients following directions and nutritional restrictions.
  • Trained new employees in food preparation techniques, kitchen protocols, and sanitation standards to ensure consistency across the team.
  • Planned menus for different events, seasons and customer requests.

Team Member

Milwaukee Public Market
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
  • Communicated with customers by telephone or in person to take or enter orders or obtain information to assist in solving customer complaints.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Safely loaded and unloaded cargo, minimizing potential damage to goods during transportation.

Bartender / Host

Zocalo
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Promotional Brand Ambassador

Flatstick Pub
06.2021 - 09.2023
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Conversed with customers to share information about products and services.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Gave out product samples, coupons and pamphlets to encourage sales.
  • Put together eye-catching displays to attract potential customers and encourage questions.

Banquet Line Cook / Prep Cook / Assistant Baker

Stanford Sierra Conference Center
04.2022 - 06.2022
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Sliced meats to prepare for cooking and assembly of menu items.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
  • Sampled ingredients and dishes before, during and after preparation to evaluate quality and adjust preparation procedures where desirable to improve taste and overall quality.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.

Team Member

Joule Cafe
11.2020 - 03.2022
  • Developed strong cooperative relationships with coworkers and managers.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Verified orders prior to completing deliveries.

Education

Graduate -

Brookfield East High School
Brookfield, WI

Skills

  • Patient and Empathetic
  • Dependable and Cooperative
  • Verbal and Written Communication
  • Attention to Detail
  • Detail-Oriented
  • Problem Solving
  • Multitasking and Organization
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure

Timeline

Banquet Line Cook / Prep Cook / Assistant Baker

Stanford Sierra Conference Center
04.2022 - 06.2022

Promotional Brand Ambassador

Flatstick Pub
06.2021 - 09.2023

Team Member

Joule Cafe
11.2020 - 03.2022

Line Cook

John’s Drive In

Assistant Food Preparation Manager

Urban Beets Cafe

Team Member

Milwaukee Public Market

Bartender / Host

Zocalo

Graduate -

Brookfield East High School

Similar Profiles

CREATE PROFILE
Sierra Bouchard-Kummer