Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Brandford

Glen Burnie,MD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Host

Light House Bistro
04.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Shift Leader

&pizza
07.2022 - 04.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Sprouts Farmers Market

Cashier
11.2021 - 07.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Warehouse Worker

Amazon
11.2020 - 02.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Guest Advocate

Target
02.2019 - 06.2020
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.

Education

High School Diploma -

Annapolis High School
Annapolis, MD
06.2019

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Cash Handling
  • Problem-Solving
  • Friendly, Positive Attitude
  • Packaging and Labeling
  • Picking and Packing
  • Exceptional communication
  • Strong empathy
  • Guest Relations

Timeline

Host

Light House Bistro
04.2024 - Current

Shift Leader

&pizza
07.2022 - 04.2024

Sprouts Farmers Market

Cashier
11.2021 - 07.2022

Warehouse Worker

Amazon
11.2020 - 02.2021

Guest Advocate

Target
02.2019 - 06.2020

High School Diploma -

Annapolis High School

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Sierra Brandford