Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Braun

Fredericksburg,VA

Summary

Dynamic Customer Service Associate with proven expertise at Wawa Inc., excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in POS system operation, consistently delivering service beyond expectations while managing high call volumes with professionalism and calm under pressure.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Wawa Inc
09.2018 - Current
  • Assisted customers with inquiries, ensuring prompt and accurate responses.
  • Utilized customer service software to track interactions and resolve issues efficiently.
  • Learned company policies and procedures to provide informed support to clients.
  • Collaborated with team members to enhance overall customer satisfaction levels.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Addressed customer complaints by identifying needs and offering appropriate solutions.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Enhanced brand image by consistently delivering service beyond expectations.
  • Increased team productivity with effective communication and coordination of tasks.
  • Conducted customer feedback surveys to gather insights and identify areas for improvement.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

High School Diploma -

Massaponax High School
Spotsylvania, VA
06.2008

Skills

  • Relationship building
  • Understanding customer needs
  • Work prioritization
  • Policies and procedures adherence
  • Customer relations
  • Calm under pressure
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Hospitality and accommodation
  • POS system operation
  • Team collaboration
  • Problem resolution
  • Customer support
  • Customer service

Timeline

Customer Service Associate

Wawa Inc
09.2018 - Current

High School Diploma -

Massaponax High School

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