Sierra Brees Reed
Ogden
Summary
I am a highly experienced Customer Service Representative with over 5+ years of experience. I am skilled in document management and providing customer resolutions. I have provided client focus support, conflict resolutions, and administrative assistance in fast-paced environments. I have a strong ability to handle sensitive information with discretion. I am recognized for exceptional work, communication and problem solving skills, while staying consistent in case management.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Rocket Lawyer
01.2024 - Current
- Teamwork: Coordinate with colleagues and other departments to share insights and resolve complex issues.
- Communication: Respond to customers promptly across multiple platforms, including phone, email.
- Product/Service Knowledge: Maintain in-depth knowledge of products and services to provide accurate information and advice for our clients.
- Service-oriented mindset with strong written and verbal communication skills
- Strong organizational skills with sharp attention to detail
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Analyzed customer feedback data to identify trends and recommend service improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Fraud Specialist
GOLDMAN SACHS BANK
01.2022 - 01.2023
- Investigation: Conduct thorough investigations into suspicious activities, gather evidence, and interview relevant parties.
- Critical Thinking: Apply critical thinking to differentiate between legitimate and fraudulent activities and make sound decisions.
- Transaction Monitoring: Review financial activity, accounts, and payments for suspicious or unusual patterns.
CNA
George E Wahlen Veterans Home
01.2018 - 01.2021
- Vital Signs: Measuring and recording vital signs like temperature, blood pressure and pulse
- Observing and reporting: Monitoring patients for signs of illness, injury or changes in condition.
- Documentation: Accurately Documenting patient care, activities and observations in the appropriate records.
Education
Associates in Science -
Weber State University
01-2018
High School Diploma -
NUAMES
Layton, UT05-2019
Skills
- Negotiation
- Communication
- Call center experience
- Computer proficiency
- Conflict resolution
- Follow-up skills
- Tech Savvy
- Organization
- Leadership
- Customer Service
- Analytical
- Critical Thinking
- Time-management
- Active Listening
- Adaptability
- Resourcefulness
Timeline
Customer Service Representative
Rocket Lawyer
01.2024 - Current
Fraud Specialist
GOLDMAN SACHS BANK
01.2022 - 01.2023
CNA
George E Wahlen Veterans Home
01.2018 - 01.2021
Associates in Science -
Weber State University
High School Diploma -
NUAMES