Sierra Brogdon
Monroe,GA
Summary
Driven by a strong work ethic and exceptional customer service skills, I excelled at Bubba 33, enhancing guest satisfaction and team efficiency. Mastering cash handling and guest relations, I significantly contributed to a positive dining experience, demonstrating a knack for memory retention and menu memorization, crucial for high-volume service periods.
Overview
4
4
years of professional experience
Work History
Server
Bubba 33
2022.08 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier/Cook
Zaxbys
2020.12 - 2022.07
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Team Member
Moes Southwestern Grill
2020.05 - 2020.12
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelor of Science - Criminal Justice With Concertation in Foresnics
University of North Georgia
Dahlonega, GA12.2024
High School Diploma -
Walnut Grove High School
Loganville, GA2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Menu Memorization
- Safe Food Handling
- Order Accuracy
- Guest Relations Management
- Relationship Management
Timeline
Server
Bubba 33
2022.08 - Current
Cashier/Cook
Zaxbys
2020.12 - 2022.07
Team Member
Moes Southwestern Grill
2020.05 - 2020.12
Bachelor of Science - Criminal Justice With Concertation in Foresnics
University of North Georgia
High School Diploma -
Walnut Grove High School
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